Tyler Edwards
Gretna,LA
Summary
Entry-level IT Support professional with Google IT Support Professional Certificate. Hands-on experience through labs in Windows, Linux, networking, Microsoft 365, hardware troubleshooting, and customer support. Seeking a Help Desk/IT Support role.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
New Orleans, Louisiana
03.2025 - 05.2026
- Conducted regular patrols to deter and detect suspicious activity.
- Monitored premises to ensure safety and security compliance.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded promptly to incidents and emergencies according to protocols.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored restricted areas to prevent unauthorized access and maintain safety. to prevent unauthorized entry.
- Collaborated with law enforcement to report criminal activities effectively.
- Maintained detailed logs of daily activities and incidents for records.
- Assisted in training new security personnel on procedures and policies.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Inspected premises for safety hazards and corrected issues.
- Verified photo IDs and tickets to allow guests passage.
- Provided exceptional customer service while interacting with the public.
- Completed incident reports to record security or loss prevention incidents.
Truck Driver
Melton truck lines
Tulsa, Oklahoma
02.2019 - 01.2025
- Operated long-haul trucks to transport goods across various states.
- Followed safety protocols to ensure compliance during all driving operations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and reliability.
- Communicated with dispatch for route updates and delivery instructions.
- Maintained accurate logbooks and records of mileage and fuel usage.
- Loaded and unloaded freight while ensuring proper handling techniques were used.
- Adhered to traffic regulations while navigating diverse road conditions safely.
- Assisted in training new drivers on company policies and safe driving practices.
Laborer
Parks and Recreation Department
Gretna, Louisiana
02.2017 - 05.2019
- Operated various landscaping tools to enhance park aesthetics and safety.
- Maintained parks and recreation facilities through regular cleaning and upkeep tasks.
- Assisted in setting up equipment for community events and recreational activities.
Education
Bachelor's - Mechanical Engineering
University of New Orleans
New Orleans, Louisiana 08.2023 - 05.2026
Skills
- Security Protocols
- Incident Response
- Surveillance Monitoring
- Access Control
- Emergency Response
- Safety Compliance
- Risk Assessment
- Crisis Management
- Incident Reporting
- Security Training
- Hardware and Software Troubleshooting
- Customer Service
- Conflict Resolution
Certification
- Google IT Support Professional Certificate
- Google AI Essentials
- Google Data Analytics Skills Certificate
- Google Data Engineering Professional Certificate
Volunteer Experience
- American Red Cross, Customer Service Volunteer
- Habitat for Humanity, Volunteer
Hands On Projects
- American Red Cross, Customer Service Volunteer
- Habitat for Humanity, Volunteer
Timeline
Security Officer
Allied Universal Security Services
03.2025 - 05.2026
Bachelor's - Mechanical Engineering
University of New Orleans
08.2023 - 05.2026
Truck Driver
Melton truck lines
02.2019 - 01.2025
Laborer
Parks and Recreation Department
02.2017 - 05.2019