TYLER E. MOORE
Vienna,VA
Summary
Motivated and results-oriented sales individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Business Sales Analyst
Centene Corporation
07.2023 - 08.2024
- Partnered with stakeholders to identify sales opportunities and support product adoption through effective business analysis.
- Managed and implemented business initiatives to meet customer needs, aligning with organizational goals.
- Conducted product presentations and demonstrations to promote solutions and drive user adoption.
- Delivered actionable insights using data analysis to support sales strategy and market positioning.
- Collaborated with sales teams to troubleshoot product issues, ensuring prompt resolution and customer satisfaction.
- Knowledge of clinical workflow/clinical language.
Sales Support Coordinator
Centene Corporation
06.2022 - 07.2023
- Tracked various compliance elements such as license expirations, past due field evaluations, training, etc
- Communicated status of agent certification and re-certification with the field
- Coordinated all activities required for certification and recertification processes
- Generating and evaluating producer background checks, ensuring appropriate licensure and appointments, and data entry
- Maintained producer files to ensure compliance with organization policies and procedures, CMS requirements, and HIPAA regulations
- Provided service resolutions within targeted SLAs and serves as first line of contact for escalated service issues
- Aimed to provide 1st call resolution for escalated contracting, training and communication issues
- Researched and resolved inquiries via customer service ticketing system
- Responded to inquiries with timely and accurate feedback and proactively partners with internal and external team members to provide first-call, quality resolution
- Conducted outreach to sales partners relating to certifications, applications, events, etc
Long Term Substitute Teacher
Fairfax County Public Schools
02.2022 - 06.2022
- Planned, delivered, and assessed instructional content to support daily classroom activities
- Managed classroom environments, ensuring student safety and engagement
- Graded and evaluated student work, providing constructive feedback to aid in academic progress
Customer Success Associate
Sestra Systems
05.2021 - 12.2021
- Assessed customer's present and future needs, facilitate discussions
- Managed 50+ accounts proactively and manage and log incoming customer issues
- Researched and identified solutions to software and hardware issues
- Identified potential new business opportunities
- Diagnosed and troubleshooted technology, software and network configuration issues
- Tracked issues through to resolution, within agreed upon SLAs, and prepare accurate and create timely reports to demonstrate value and achievement of customer SLAs
- Spoke to clients through a series of actions, either via phone, email or chat, until issues were resolved
- Collaborated across internal teams to escalate unresolved issues to appropriate (e.g
- Dispatch, IT, software developers)
- Provided prompt and accurate feedback to customers
- Provided sales and account management support to increase customer retention and revenue.
Client Services Specialist
Global USA, Inc.
12.2020 - 05.2021
- Delivered exceptional service through phone and online inquiries, promptly resolving client issues.
- Identified new business opportunities and collaborated with management on sales initiatives.
- Developed sales presentations and marketing materials to promote products and services.
Education
Bachelor of Science -
Old Dominion University
Norfolk, VASkills
- Salesforce
- Google Workspace
- Project Management
- Advanced Excel and Access
- SharePoint
- Databases
- Sales Solution Identification and Development
- Negotiation Skills
Timeline
Business Sales Analyst
Centene Corporation
07.2023 - 08.2024
Sales Support Coordinator
Centene Corporation
06.2022 - 07.2023
Long Term Substitute Teacher
Fairfax County Public Schools
02.2022 - 06.2022
Customer Success Associate
Sestra Systems
05.2021 - 12.2021
Client Services Specialist
Global USA, Inc.
12.2020 - 05.2021
Bachelor of Science -
Old Dominion University
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