Tyler Epley
Santa Barbara,CA
Summary
IT professional with [Number] years of experience developing and implementing security solutions in fast-paced environments. Skilled in [Skill] and [Skill] with proven history of delivering exceptional support. Looking to advance more into the Cyber Security Field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PC Specialist/Operations
CenCal Health
05.2019 - Current
- Maintained secure computing environments by implementing robust antivirus protection and network security measures.
- Analyzed variety of Security Logs through Security Onion, DarkTrace, and Carbon Black SEIM
- Provide Security Awareness Training to company through Knoweb4 Platform
- Improved user satisfaction with timely resolution of helpdesk tickets and proactive troubleshooting.
- Assisted with VDI implementation and providing continues support
- Oversaw the decommissioning and recycling of obsolete equipment in compliance with environmental regulations, demonstrating company''s commitment to sustainability.
- Collaborated with cross-functional teams to support large-scale projects, ensuring seamless integration of technology solutions.
- Established best practices for maintaining computers'' health through regular updates, patches installations, disk cleanups, defragmentation procedures, leading to improved overall system stability.
IT Officer (Volunteer)
Civil Air Patrol
10.2016 - Current
- Providing support to squadron technology needs
- Improved system efficiency by implementing new software and hardware solutions.
- Educated young cadets in technology
IT Technician
Santa Barbara News-Press
04.2018 - 01.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed daily server backups
- Maintained company website
Computer Technician Support
Kaplan International School
05.2017 - 12.2017
- Provision/De-provision user accounts in Windows 2012 R2 AD
- Re image pc's via KACE
- Maintain Smart board Touch Screen Projector
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Level 1 Help Desk Tech Support (Contract)
Cottage Hospital
- 11.2016
- Supporting new Epic Software provided at Cottage Hospital
- Creating incident tickets via ServiceNow and Triaging calls
- Providing great customer support over phone
- Ability to reset password for nurses and physicians
Education
Bachelor's - IT and Cyber Security
Grand Canyon University
Phoenix, AZ09.2021
Associates - Information Technology and Network
Laurus College
Oxnard, CA07.2018
Skills
- Remote Desktop Support
- System Administration
- Incident Response
- Virus Removal
- Security Awareness Training
- Phishing Awareness Training
- Vulnerability Assessment
- Encryption Techniques
- Network Administration
- Customer service expert
- Problem-Solving
- Teamwork and Collaboration
Volunteer Experience
Santa Barbara Civil Air Patrol, Goleta, CA, Deputy Commander for Cadet Programs, 10/2010, Present
Certification
CompTIA CySA+
Candidate ID: COMP001022448653
Timeline
PC Specialist/Operations
CenCal Health
05.2019 - Current
IT Technician
Santa Barbara News-Press
04.2018 - 01.2019
Computer Technician Support
Kaplan International School
05.2017 - 12.2017
IT Officer (Volunteer)
Civil Air Patrol
10.2016 - Current
Level 1 Help Desk Tech Support (Contract)
Cottage Hospital
- 11.2016
Bachelor's - IT and Cyber Security
Grand Canyon University
Associates - Information Technology and Network
Laurus College
CompTIA CySA+
Candidate ID: COMP001022448653
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