Adam Turner
Springfield,US
Summary
Systems Administrator with over 22 years of extensive experience in managing and optimizing complex IT infrastructures for the City of Springfield. Committed to leveraging technical expertise to enhance organizational efficiency and security, with a focus on innovative solutions and continuous improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PC Desktop Technician
Greene County
04.2025 - Current
- Troubleshoot desktop hardware and software issues to ensure optimal performance.
- Provided technical support for end-users, resolving inquiries efficiently.
- Configured and deployed new workstations, enhancing user readiness.
- Conducted regular system maintenance to prevent downtime and improve reliability.
- Diagnosed and resolved hardware and software issues for diverse user environments.
- Provided desktop support to ensure optimal system performance and user satisfaction.
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Installed, configured, and maintained desktop systems and peripherals across multiple departments.
SYSTEM ADMINISTRATOR
City of Springfield
Springfield, MO
01.2010 - 10.2024
- Configured Cisco Prime Infrastructure
- Setup and configured Cisco WLC 4402 appliances
- Configured and maintain all 21 Genetec Servers that provide camera video archiving.
- Perform Project duties from working with third party vendors to Quote to installation of equipment
- Provide badge access to over 2000 City Employees
- Provide network access to over 150 City locations
- Configured and maintain over 600 Axis cameras
- Administration of Microsoft Group Policy
- Maintain DNS, DHCP and creation of Certificates
- Creating and modifying Office 365 accounts
- Installation of monthly server patches for our datacenter
- Provide Restore/Backups from Qumulo/Nimble along with files shares
- Work with third party vendors on all things Networking
- Configure and install Cisco switches (Cisco 2960x, 9300)
- Configuration and Installation of Ubiquiti Wireless Bridges (51 Wireless Bridges)
- Administrator of 190 Cisco Meraki wireless access points for 150 network locations
- Configured and maintain Cisco ASA Firewalls
- Configuration of Fortigate 60F Firewalls for remote locations
- Provide network security for Southwest Treatment Plant SCADA network
- Administrator of over 190 Windows/Linux Servers
- Create and modify over 2000 Active Directory accounts
- Manage our Windows file shares along with all network drives
- Created several How-To guides from configuration of switches to creation of network accounts
- Manage Citrix applications for end users
- Configure/Maintain VPN for City users
- Creation of ADFS for third party applications
- Perform Sunshine Requests for City Clerk with Office 365 Ediscovery
- Order equipment from Cisco switches to Windows servers
- Worked with all Novell services
- Support Police Department Niche applications
- Perform installation and configuration of SQL Servers along with Database maintenance
- Configured Print services for all City printers
- Created Windows/Linux servers using VMware software
- Creation/Design of security badges
- Configuration of 802.1X wireless for SCADA users
- Perform analysis of new construction blueprints to place equipment in correct location
- Provide security footage for Police Investigations
- Configured and installed Panic Buttons for security reason for Health Department and spearhead security initiatives, configuring Genetec servers for video archiving, implementing 802.1X wireless for SCADA, and maintaining Cisco ASA and Fortigate firewalls.
- Drive efficiency through strategic project management, from vendor collaboration to equipment installation, while maintaining critical IT services for 2000+ users.
- Ensure seamless operations by administering Microsoft Group Policy, managing DNS/DHCP, creating certificates, and performing regular server patch installations.
NETWORK TECHNICIAN
City of Springfield
01.2007 - 01.2010
- Configured Mail Archiving Software which uses 13 SQL databases that must be analyzed weekly.
- Manage and secure 65 Cisco access points (IOS/LWAPP)
- Supporting over 60 Windows 2003/2008 servers
- Perform various tasks implementing new technologies in several locations
- Control and monitor a Blackberry Enterprise Server for Blackberry mobiles
- 8 years experience with Active Directory
- Perform various SQL duties on various databases to maintain their efficiency.
- Troubleshoot and maintain our Windows 2003/2007 Exchange servers
- Installed and support server software/hardware problems
- Implement and control Laserfiche server document repository and maintain its SQL database.
- Setup and maintain our clustered Linux Enterprise DNS servers
- Maintaining our VMware ESX 4.0 servers, which host 50 virtual servers
- Administer our Internet Filtering software (Websense)
- SQL Database experience (SQL 2000/2005/2008)
- Zenworks 10 Administrator (Create and publish several applications and patches)
- Administrator of SPAM filter ( McAfee )
- Maintain hardware and software for 66 different locations
- Maintain Cisco wireless access points, Switches, Bridges and routers.
- Support and assist users with network and computer issues.
- Effectively work with various vendors.
- Administer and troubleshoot 175 network printers
- Installed and configured network hardware and software to ensure optimal performance across municipal operations.
HELPDESK TECHNICIAN
City of Springfield
01.2002 - 01.2007
- Used diagnostic techniques and problem solving to provide quality solutions to the end users.
- Trained end users to use all versions of the Windows Operation Systems
- Aided end users who experience technical issues with excellent support skills.
- Investigated reported issues and walked customers through the process of providing a solution.
- Documented all issues and generated reports detailing common problems for other technicians
- Installed workstations, laptops, printers and other desktop related equipment per service request tickets.
- Recognized, isolated and removed unwanted programs such as virus/spyware/malware
Education
Associates - Computers and Networks
Ozarks Technical Community College
Springfield, MO01.2004
Skills
- Network, Cisco Prime Infrastructure
- Windows Server
- Cisco Meraki Wifi/switch management
- Ubiquiti AP/Bridge
- Active Directory
- DHCP
- DNS
- Office 365
- Group Policy
- Citrix
- Fortinet
- Qumulo
- Nimble
- McAfee
- Putty
- iSCSI
- Solarwinds
- Azure
- Powershell
- Desktop Central
- Cisco Meraki
- VMware
- Genetec
- SQL Server
- Linux
- Exchange
- Laserfiche
- Websense
- Zenworks
- ADFS
- Axis cameras
- Firewalls
- VPN
- Novell
- Remote desktop support
- Router configuration
- IP addressing
Certification
- CERTIFIED NETWORK +
- FORTINET CERTIFIED FUNDAMENTALS – FORTINET
- MICROSOFT CERTIFIED PROFESSIONAL (MCP) - Microsoft
- MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST - Microsoft
- CERTIFIED HELPDESK PROFESSIONAL
- CERTIFIED CISCO CSA PROFESSIONAL - Cisco
- LINUX SYSTEMS ADMINISTRATION - Microsoft
- SQL TECHNICAL TRAINING - Microsoft
- SQL SERVER 2008 TECHNICAL TRAINING - Microsoft
- TECHNICAL TRAINING CAMP – MSU - Gateway
- CERTIFIED TECHNICIAN TRAINING - Redhat
- SWITCHES/VOIP TRAINING – MSU - Cisco
- RADIUS SERVER ADMINISTRATION TRAINING - Microsoft
- ACTIVE DIRECTORY FEDERATION SERVICES TRAINING - Microsoft
- MERAKI WIRELESS TRAINING - Cisco
- INSTALLATION ONLINE TRAINING COURSES - VMWare
- FOUNDATIONS OF NOVELL NETWORKING NETWARE 6.5 - Novell
- CERTIFIED NOVELL ADMINISTRATOR - Novell
Timeline
PC Desktop Technician
Greene County
04.2025 - Current
SYSTEM ADMINISTRATOR
City of Springfield
01.2010 - 10.2024
NETWORK TECHNICIAN
City of Springfield
01.2007 - 01.2010
HELPDESK TECHNICIAN
City of Springfield
01.2002 - 01.2007
Associates - Computers and Networks
Ozarks Technical Community College