Summary
Overview
Work History
Education
Skills
Certification
CLEARANCES
Timeline
Generic

Fahim Hasan

Springfield,US

Summary

IT professional with extensive experience at Peraton, specializing in network troubleshooting and incident response. Demonstrated success in optimizing performance and enhancing customer support through strong communication and analytical skills. Proficient in BGP configuration and managing complex network operations, ensuring high availability and rapid issue resolution.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CBP Network Operation Brach

Peraton
04.2023 - Current
  • Diagnosing and resolving problems in response to customer reported incidents
  • Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements
  • Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required
  • Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance
  • Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Supported users both local and by phone with problem resolution and education.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Performed necessary maintenance to support network availability.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Configured and maintained network backup and recovery procedures.
  • Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.

Network Support Engineer

Cogent Communication
05.2022 - 01.2023
  • Optical Experience on Cisco 15454 NCS1K equipment
  • DNS servers and BGP configurations, Troubleshoots layer 1, layer 2 and layer 3 issues
  • Works with field engineers, hardware vendors, fiber vendors, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues
  • Use policies and procedures to help organize and prioritize network events depending on the cogent communication
  • Use networking monitoring tools and ticketing system to help diagnose, record, and resolve network issues
  • Is responsible for computer network maintenance to augment the network, upgrade equipment and troubleshoot fiber and hardware problems
  • Configure BGP and DNS servers

CBP Technical Support Engineer

Patriot LLC, Remote
02.2021 - 11.2022
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions; Walk the customer through the problem-solving process
  • Provide technical support over the phone while maintaining good phone skills, professional demeanor Answer user inquiries regarding computer software or hardware operation to resolve problems Analyze issues to identify troubleshooting methods needed for quick remediation
  • Serve as primary point of contact for support relating to owned solutions and products
  • Document and log every incident, Issue, and customer information in the Government ticketing tool BMC Remedy

CBP Help Desk Analyst

Qbase LLC
08.2020 - 02.2021
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing
  • Questions
  • Monitored systems in operation and quickly troubleshoot errors
  • Provided on-call support for critical issues related to ACE CBP software
  • Trained and supported end-users with software, hardware and network standards and
  • Processes
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Resolved 80-100 technical support inquiries per day
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Patiently walked individuals through basic troubleshooting tasks.

Education

Associate of Science - Computer Science

Northern Virginia Community College
Annandale, VA
04-2019

High School Diploma -

Robert E. Lee High School
Springfield, VA
06.2016

Skills

  • Active Directory and ServiceNow
  • Network troubleshooting
  • BGP configuration
  • Performance optimization
  • Incident response
  • Network monitoring
  • PowerShell and Remedy
  • Customer support and administration
  • Analytical problem-solving
  • Multi-tasking and direction following
  • Network operations center experience
  • Cisco switching expertise
  • Ticket management proficiency
  • LAN and WAN configurations
  • Interpersonal communication skills
  • Vulnerability management strategies
  • Continuous monitoring practices
  • Flexibility and adaptability

Certification

Microsoft Office Specialist- ACTIVE
Cisco Certified Network Associate (CCNA) - ACTIVE
CompTIA Security Plus - INACTIVE

CLEARANCES

Department of Homeland Security / US Customs & Border Protection cleared

Timeline

CBP Network Operation Brach

Peraton
04.2023 - Current

Network Support Engineer

Cogent Communication
05.2022 - 01.2023

CBP Technical Support Engineer

Patriot LLC, Remote
02.2021 - 11.2022

CBP Help Desk Analyst

Qbase LLC
08.2020 - 02.2021

Associate of Science - Computer Science

Northern Virginia Community College

High School Diploma -

Robert E. Lee High School

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