Hi, I’m
Tyler Ferguson
Technical Solutions & Client Delivery Specialist
Omaha,NE
Summary
Technology solutions professional with a strong record of leading client implementations, coordinating cross-functional teams, and delivering seamless onboarding experiences within enterprise SaaS environments. Experienced in managing end-to-end technical setup including integrations, system configuration, and user enablement while maintaining a customer-first mindset. Skilled at aligning technical requirements with business goals, diagnosing and resolving issues in real time, and ensuring a smooth transition from implementation to long-term success. Recognized for exceptional communication, attention to detail, and the ability to translate complex systems into intuitive, scalable solutions.
Overview
11
years of professional experience
Work History
ATG (Auction Technology Group)
Technical Seller Support & Solutions Specialist
09.2019 - Current
Job overview
- Led complex client onboarding and implementation projects, coordinating between product, technical, and operations teams to deliver seamless platform launches.
- Served as the primary liaison between clients and internal development teams, translating business requirements into actionable technical specifications.
- Managed multiple concurrent client projects from initial scoping through delivery, ensuring milestones, timelines, and success criteria were met.
- Developed and delivered custom training programs and technical documentation to improve user adoption and reduce support escalations.
- Partnered with Product and Engineering teams to provide feedback on feature enhancements, ensuring client and market needs were reflected in platform development.
- Supported system integrations and data migration initiatives, troubleshooting complex issues and ensuring data integrity across legacy systems.
- Improved internal processes for sales-to-implementation handoff, reducing project ramp time and improving client satisfaction metrics.
- Regularly presented technical solutions and ROI outcomes to senior stakeholders and executive clients.
- Multiple Roles: Technical Seller Support & Solutions Specialist → Senior Sales and Onboarding Specialist → Sales Engineer → Product Sales Executive → Inside Sales Executive → Account Manager → Sales Executive
Progressive Insurance
Claims Specialist
06.2018 - 09.2019
Job overview
- Conducted and evaluated complex investigations, which included taking recorded statements, completion of scene investigations, and review of police reports and other viable material to make an accurate determination of fault.
- Intense focus on problem-solving and time management skills to deliver an accurate, fair, and timely resolution of claims.
- Built strong working relationships with customers, in order to work towards a common goal (claims resolution), which ultimately leads to great customer service.
- Deliverd timely and professional customer service following traumatic and stressful events in customers' lives.
Premier-Midwest Beverage Company
Consumer Account Manager
02.2015 - 06.2018
Job overview
- Successfully executed distribution of our extensive 500+ in-house brands and maintain continuous growth of positive working relationships with all On & Off Premise accounts.
- Worked with 1,000+ accounts within Omaha, Lincoln, Southwest Iowa and surrounding areas.
- Results with territory sales, typically worked in 130+ accounts, face to face, per week. Estimated at least 32 accounts visited per day Mon-Thurs.
- Conducted quality assurance programs including on-site evaluations and internal audits.
- Received training and certification from Red Bull and other Premier brands to properly represent our brands in On & Off Premise accounts.
- Added sales, support, and set-up with our brands at promotions/events year-around.
Education
University of Nebraska At OmahaOmaha, NE
from Communications
Skills
Project Coordination & Cross-Functional Leadership
undefinedAccomplishments
Achieved top annual on-premise sales goals in 2017 with Red Bull and Boulevard Brewing Company. At Auction Technology Group (ATG), have been repeatedly recognized with company-wide awards during year-end global meetings, honoring outstanding performance and collaboration across a global team of 450+ employees.
References
- Doug Henningsen | ATG | 402 215 3446
- Sydney Brown | ATG | 402 253 5816
- Aaron Kuehl | Auctic | 402 212 2600
- Steve Nielsen | Phase Medical | 402 681 3933
- Kyle Lake | Big Grove Brewing Co | 402 657 9537
- Ray Heglin | Fusion Medical | 402 301 5012
Timeline
Technical Seller Support & Solutions Specialist
ATG (Auction Technology Group)
09.2019 - Current
Claims Specialist
Progressive Insurance
06.2018 - 09.2019
Consumer Account Manager
Premier-Midwest Beverage Company
02.2015 - 06.2018
University of Nebraska At Omaha
from Communications