Tyler Frank
Columbus,OH
Summary
Dynamic sales and service professional with a proven record of exceeding sales targets by over 150%. Led teams to achieve a 100% safety compliance rate and improved operational efficiency, showcasing strong relationship-building and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Center Associaete
DSV Air & Sea Inc
Columbus, Ohio
08.2025 - Current
- Uncrate, stage, and deploy 150 racks per week, ensuring accurate placement, secure installation, and readiness for hardware population
- Maintain a 100% safety compliance record while assisting in a team environment to meet daily deployment targets and improve overall workflow efficiency by 20%
- Manage material handling and inventory for 1,000+ assets, including receiving, tracking, and audits, contributing to 100% audit compliance and zero loss incidents
Member Service Representative
KEMBA Financial Credit Union
Columbus, Ohio
03.2025 - 08.2025
- Serve 25–30 members daily with tailored support, contributing to a 98%+ Net Promoter Score (NPS)
- Open 20+ new accounts per month, consistently achieving 150%+ of sales goals through needs-based solutions
- Ensure 100% compliance in audits, inventory tracking, and daily cash balancing procedures
Senior Mobile Expert
T-Mobile
Columbus, Ohio
07.2021 - 03.2025
- Implemented a targeted sales approach that led to a 200% increase in business activations within one year
- Exceeded overall sales goals and ranked in the top 10% of the district, while mentoring peers on best practices
- Delivered exceptional service and product knowledge, contributing to a 95%+ customer satisfaction rating and high repeat traffic
In Home Expert
AT&T Mobility
Columbus, Ohio
09.2018 - 01.2020
- Drove a 40% increase in conversion rates through in-home demos and hands-on product education
- Scheduled and managed daily client visits, expanding AT&T service adoption in assigned territory
- Maintained a 9.5/10 personal NPS by building trust and offering customized account support
Float Customer Service Representative
Fifth Third Bancorp
Columbus, Ohio
08.2017 - 09.2018
- Accurately processed 80–100 daily transactions with 98%+ accuracy rate across multiple locations
- Exceeded referral targets by 20–40%, driving adoption of checking, savings, and lending products
- Managed cash drawers and branch balancing with zero discrepancies over 12 consecutive months
Assistant Store Manager
GoWireless
Columbus, Ohio
05.2015 - 08.2017
- Led and coached a team of 5 sales associates, resulting in a 30% increase in store sales within 6 months
- Reduced employee turnover by 50% year-over-year by setting clear goals and implementing structured training
- Consistently exceeded key performance indicators (KPIs), including conversion rate, average transaction value, and accessory attachment rate
Education
High School Diploma -
Olentangy Liberty High School
Powell, OH05-2014
Skills
- Relationship building
- Team collaboration
- Problem solving
- Attention to detail
- Inventory management
- Sales strategies
Certification
- Notary Public – State of Ohio
Commissioned to verify signatures, witness documents, and perform official notarial acts - NMLS License – #2699905
- Coursera Professional Coursework – Google IT Support Certificate Program
- Computer Networking – Learned the basics of networking, internet protocols, and troubleshooting techniques.
- Technical Support Fundamentals – Covered customer service best practices, system architecture, and troubleshooting processes.
- Operating Systems & Power User Tools – Developed proficiency in Linux and Windows OS, command-line interface, and system management.
SALES & SERVICE
· Cross-selling & upselling
· Client education
· Relationship building
OPERATIONAL
· Loan & account servicing
· Data entry & document processing
· Notary services
TECHNICAL
· CRM systems
· Microsoft Office Suite
· Windows & Linux OS
Timeline
Data Center Associaete
DSV Air & Sea Inc
08.2025 - Current
Member Service Representative
KEMBA Financial Credit Union
03.2025 - 08.2025
Senior Mobile Expert
T-Mobile
07.2021 - 03.2025
In Home Expert
AT&T Mobility
09.2018 - 01.2020
Float Customer Service Representative
Fifth Third Bancorp
08.2017 - 09.2018
Assistant Store Manager
GoWireless
05.2015 - 08.2017
High School Diploma -
Olentangy Liberty High School