Tyler Garner
Client Relationship Manager
Miami,Florida
Summary
Highly motivated Client Relations Manager with 5 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. While retaining a customer satisfaction index of above 95% over the last 3 years at Porsche, has the proven ability to manage multiple projects while meeting challenging deadlines. Trained on working closely with clients to determine needs to ensure meeting company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Service Manager/Client Relationship Manager
Porsche Bellevue
Bellevue , WA
2018.08 - 2021.12
- Providing clientele with labor and parts pricing, repair procedures, and accurate time estimates for work completion
- Analyzing store CSI daily to ensure benchmarks are being met in each category
- Building and maintaining lucrative relationships with key customers
- Solving customer requests, proactively offering insight to improve customer issue's and challenges
- Claiming subsidy money at end of each month for loaner vehicles
- Using CRM software to track reports on open quotes, new opportunities, recent activities, and potential sales
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Sales Porter/Product Specialist/Client Advisor
BMW of Bellevue
2017.01 - 2018.10
- Promoted from Sales Porter to Product Specialist to Client Advisor
- Following up with clients to make sure satisfaction was met within visit
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Server
Covenant Shores Retirement Home
Mercer Island , WA
2016.01 - 2017.01
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Newport High School
Bellevue, WA 2012.09 - 2016.06
Skills
Strategic business planning
Timeline
Assistant Service Manager/Client Relationship Manager
Porsche Bellevue
2018.08 - 2021.12
Sales Porter/Product Specialist/Client Advisor
BMW of Bellevue
2017.01 - 2018.10
Server
Covenant Shores Retirement Home
2016.01 - 2017.01
High School Diploma -
Newport High School
2012.09 - 2016.06