Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Garner

Client Relationship Manager
Miami,Florida

Summary

Highly motivated Client Relations Manager with 5 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. While retaining a customer satisfaction index of above 95% over the last 3 years at Porsche, has the proven ability to manage multiple projects while meeting challenging deadlines. Trained on working closely with clients to determine needs to ensure meeting company goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Service Manager/Client Relationship Manager

Porsche Bellevue
Bellevue , WA
2018.08 - 2021.12
  • Providing clientele with labor and parts pricing, repair procedures, and accurate time estimates for work completion
  • Analyzing store CSI daily to ensure benchmarks are being met in each category
  • Building and maintaining lucrative relationships with key customers
  • Solving customer requests, proactively offering insight to improve customer issue's and challenges
  • Claiming subsidy money at end of each month for loaner vehicles
  • Using CRM software to track reports on open quotes, new opportunities, recent activities, and potential sales
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Sales Porter/Product Specialist/Client Advisor

BMW of Bellevue
2017.01 - 2018.10
  • Promoted from Sales Porter to Product Specialist to Client Advisor
  • Following up with clients to make sure satisfaction was met within visit
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Server

Covenant Shores Retirement Home
Mercer Island , WA
2016.01 - 2017.01
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Newport High School
Bellevue, WA
2012.09 - 2016.06

Skills

    Strategic business planning

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Timeline

Assistant Service Manager/Client Relationship Manager

Porsche Bellevue
2018.08 - 2021.12

Sales Porter/Product Specialist/Client Advisor

BMW of Bellevue
2017.01 - 2018.10

Server

Covenant Shores Retirement Home
2016.01 - 2017.01

High School Diploma -

Newport High School
2012.09 - 2016.06
Tyler GarnerClient Relationship Manager