Tyler Garnett
Locust Grove,GA
Summary
Dynamic program management leader with over 7 years of experience driving cross-functional initiatives, enterprise implementations, and process transformation. PMP-certified professional with an MBA, recognized for delivering complex, multi-stakeholder programs on time and within scope. Expertise in collaborating with executive leadership to define objectives, manage integrated project plans, and guide cross-functional teams through structured stage-gate frameworks. Proficient in risk identification, change management, and translating strategic goals into measurable outcomes while fostering strong relationships to ensure exemplary customer service and successful project milestones.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Project Manager - Enterprise SaaS & POS Implementations
NCR Voyix
10.2021 - Current
- Collaborated with C-suite stakeholders to define strategic objectives, KPIs, and success metrics for multiple concurrent enterprise SaaS and POS engagements.
- Crafted detailed project plans and timelines, mapping dependencies to ensure timely delivery, while identifying risks and resolving issues proactively.
- Facilitated collaborative planning sessions and agile ceremonies, ensuring alignment among engineering operations, sales, and client teams regarding deliverables and change management milestones.
- Coordinated the management of 3-5 projects at once, focusing on resource allocation and project milestones.
- Developed and presented comprehensive program status reports, risk assessments, and recommendations to senior leadership through data-driven dashboards created in ServiceNow and Smartsheet.
- Led clients through each phase of implementation stage gates, capturing key learnings and promoting ongoing process improvements.
- Facilitated smooth transition from project delivery to business-as-usual operations by serving as primary contact and subject matter expert during onboarding and handoff stages.
- Streamlined project delivery to reduce implementation timelines by integrating agile methodologies and process improvements.
- Designed and optimized reporting dashboards to improve program visibility and support informed decision-making among stakeholders.
- Conducted regular stakeholder meetings to ensure alignment and address concerns promptly.
Project Coordinator - POS & IT Infrastructure Implementations
HonorBuilt
01.2021 - 10.2021
- Coordinated and executed multiple IT infrastructure and POS implementation programs for Chick-fil-A, each exceeding $1M, by aligning efforts of cross-functional teams, vendors, and client stakeholders to ensure successful delivery.
- Managed end-to-end scheduling and vendor collaboration for client onboarding, ensuring compliance with project scope, budget, and timelines during Wi-Fi and POS upgrades.
- Provided comprehensive weekly program status updates and KPI reports to senior leadership to enhance transparency and mitigate risks during engagements.
- Directed delivery of three enterprise POS implementation programs ahead of schedule.
- Created and implemented a reporting framework that improved consistency and provided greater visibility for leadership across the organization.
- Oversaw project timeline coordination, aligning client requirements with available internal resources for successful project delivery.
- Coordinated communication efforts among teams, resulting in improved collaboration and increased project efficiency.
- Coordinated project timelines, ensuring alignment with client expectations and internal resources.
- Streamlined communication between teams, enhancing collaboration and project efficiency.
Project Coordinator
Delta Air Lines / DGS
11.2017 - 01.2021
- Facilitated collaboration with U.S. Customs and Border Protection to implement compliance initiatives, achieving a 66% reduction in rejection rates via effective process redesign.
- Analyzed operational insights to formulate and apply policy modifications, resulting in substantial annual savings of $100,000.
- Oversaw internal audit processes, administered database management, and formulated business continuity strategies to strengthen organizational resilience.
- Conducted executive briefings to convey program performance and compliance KPIs, fostering effective communication with senior leadership.
Education
Master of Science - Project Management
Southern New Hampshire University
Manchester, NH01-2022
Bachelor of Science - Business
Brigham Young University - Idaho
Rexburg, ID01-2019
Skills
- Cross-Functional Program Management
- Strategic Planning
- Risk & Issue Management
- Stakeholder Influence & Alignment
- Executive Communication
- Process Improvement
- Data-Driven Decision Making
- Integrated Project Planning
- Project planning
- Scope management
- Client relationship management
- Project scheduling
Certification
- Project Management Professional (PMP), Project Management Institute (PMI)
Timeline
Senior Project Manager - Enterprise SaaS & POS Implementations
NCR Voyix
10.2021 - Current
Project Coordinator - POS & IT Infrastructure Implementations
HonorBuilt
01.2021 - 10.2021
Project Coordinator
Delta Air Lines / DGS
11.2017 - 01.2021
Master of Science - Project Management
Southern New Hampshire University
Bachelor of Science - Business
Brigham Young University - Idaho
Skills And Expertise
Cross-Functional Program Management, Strategic Planning, Risk & Issue Management, Stakeholder Influence & Alignment, Executive Communication, Organizational Change, Process Improvement, Data-Driven Decision Making, Cross-Functional Collaboration, Customer Success Management, Integrated Project Planning