Tyler Garrett
4619 Varrelmann Ave St Louis,MO
Summary
Results-driven professional with 14 years of experience in utility services. Expertise in team collaboration, employee training, and attention to detail. Committed to enhancing operational efficiency and customer satisfaction through proactive problem resolution. Dedicated professional with strong skills in utility billing systems, customer account management, and effective communication. Proven ability to enhance processes and resolve issues, ensuring high levels of customer satisfaction.
Overview
20
20
years of professional experience
Work History
Water Meter Worker
City Of St. Louis Water Division
St Louis, Missouri
10.2016 - Current
- Collaborated with teams to resolve infrastructure issues, enhancing system reliability.
- Trained new employees on proper equipment handling and safety measures.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Built professional relationships with staff across various levels, fostering effective communication and collaboration.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Trained new employees on safe operating procedures for all machines used in the facility.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Oversaw water service connections and disconnections for nonpayment and maintenance, ensuring compliance with regulations.
- Inspected residential properties on flat rate billing to ensure customers were being neither over nor under charged.
Pizza Delivery Driver
Domino's Pizza
Springfield & Clayton , MO
11.2011 - 10.2016
- Delivered pizzas promptly to customers in designated areas.
- Maintained accurate records of deliveries and customer payments.
- Managed cash transactions and balanced cash drawer at end of shifts.
- Communicated with team members for efficient order processing.
- Ensured vehicle was clean and well-maintained for safe driving.
- Handled customer inquiries and resolved delivery issues effectively.
- Followed safety protocols during transportation and delivery processes.
- Assisted in training new drivers on delivery procedures and routes.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Followed proper sanitation protocols when handling food products on the job.
- Answered phone calls from customers placing takeout orders.
Utility Billing Clerk
City Of Willard, MO
Willard, MT
01.2007 - 06.2011
- Processed utility billing statements for residential and commercial accounts.
- Maintained accurate customer account information in billing software.
- Responded to customer inquiries regarding billing and service issues.
- Assisted in the collection of overdue accounts through follow-up communications and if necessary disconnection of service.
- Generated reports on billing activities for management review.
- Trained new staff on billing procedures and software usage.
- Implemented improvements to streamline the billing process and enhance efficiency.
- Monitored daily cash flow associated with utility services
- Investigated customer complaints about service or billing issues and responded accordingly.
- Compiled monthly summary statements for each customer account.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
- Generated reports related to customer accounts and billing activity.
- Developed strategies for improving efficiency in processing bills and payments.
- Performed data entry to update customer account information.
- Reviewed and processed utility billing invoices for accuracy.
- Responded promptly to any requests for assistance from management or other departments within the organization.
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
Willard High School
Willard, MO06-2003
Skills
- Utility billing systems
- Customer account management
- Team collaboration
- Cash handling
- Water service management
- Records management
- Report generation
- Effective communication
- Employee training
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Water Meter Worker
City Of St. Louis Water Division
10.2016 - Current
Pizza Delivery Driver
Domino's Pizza
11.2011 - 10.2016
Utility Billing Clerk
City Of Willard, MO
01.2007 - 06.2011
High School Diploma -
Willard High School