LAURI DUHON
Abbeville,LA
Summary
Dedicated and focused individual with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
27
27
years of professional experience
Work History
Utility Billing Specialist
City Of Abbeville
Abbeville, LA
09.2025 - Current
- Generate two cycles of utility, water, and sewage billing statements for mail out.
- Generate two cycles of delinquent notices for mail out.
- Maintain and start up all residents with ACH banking for utility payments.
- Assist customers with billing and payment inquiries and providing clear information to enhance customer satisfaction.
- Review accounts for discrepancies, resolving billing issues to ensure accurate customer statements.
- Maintain accurate records of work orders for identifying trends and overall awareness of work scope.
- Implemented process improvements to streamline billing procedures, contributing to overall operational efficiency.
BUS OPERATOR
Vermilion Parish School Board
Abbeville, USA
02.2015 - 09.2025
- Transported children to and from school safely and punctually
- Conducted daily pre-maintenance checks and post-maintenance duties to uphold safety standards
- Handled paperwork for children on assigned route, ensuring compliance and accuracy
SHOP FOREMAN
Genstar
New Iberia, USA
01.2009 - 10.2013
- Managed 6 generator mechanics, overseeing recruitment and personnel decisions to build a high-performing team.
- Scheduling, dispatching, parts ordering
- Communicated updates with management and customers to optimize workflow and minimize downtime.
- Maintained and implemented all continuing education and required certifications for each service technician.
- Processed, monitored, shipped, and tracked core returns for engine components.
- Operated forklift, unload pallets, maintain parts inventory.
- Generated profit/loss reports and maintained budgets, ensuring financial accuracy and informed decision-making.
- Scheduled freight, generate invoices, and track customs.
SOLDIER
US ARMY
, USA
12.1999 - 12.2004
- Supported national security operations through dedicated military service
- Troubleshot and repaired wheeled vehicles, ensuring fleet functionality and readiness
- Disassembled and reconstructed Allison 654CR transmissions, maintaining operational readiness
Education
ASSOCIATE OF APPLIED SCIENCE - DIESEL POWERED TECHNOLOGY
South Louisiana Community College
Abbeville, LA05-2005
HIGH SCHOOL DIPLOMA -
Abbeville High School
Abbeville05-1996
Skills
- Utility billing systems
- Account reconciliation
- Financial reporting
- Workflow management
- Records management
- Project Planning
- Project recovery
- Logistics management
- Fleet operations
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Organizational skills
- Vendor evaluations
Military Service
US ARMY, Soldier, 01/01/00, 12/31/05, Serve and protect my country, Broke down and rebuilt Allison Transmissions, Troubleshooting multiple different wheeled vehicles and repairing them
Timeline
Utility Billing Specialist
City Of Abbeville
09.2025 - Current
BUS OPERATOR
Vermilion Parish School Board
02.2015 - 09.2025
SHOP FOREMAN
Genstar
01.2009 - 10.2013
SOLDIER
US ARMY
12.1999 - 12.2004
ASSOCIATE OF APPLIED SCIENCE - DIESEL POWERED TECHNOLOGY
South Louisiana Community College
HIGH SCHOOL DIPLOMA -
Abbeville High School