Margaret Jordan
Hilliard
Summary
I have 20 years of experience in the Data Entry field with a typing speed of 54-70 wpm. I have taken classes and worked at a few jobs that have given me the experience that I have. I have also done volunteer work and was also given the opportunity to work remotely in previous jobs as well. Experienced Office Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist with over 10 years of experience in Business Administration.
Overview
20
20
years of professional experience
Work History
Utility Billing Specialist
Cass Information Systems
10.2012 - Current
- Updating and loading data for utility bills for different businesses.
- Generated and submitted invoices based upon established
accounts receivable schedules and terms. - Researched and resolved billing discrepancies to enable accurate
billing. - Identified, researched, and resolved billing variances to maintain
system accuracy and currency. - Processed and verified invoices to secure accuracy of billing
information.
Office Specialist/Volunteer
LifeCare Alliance
01.2004 - 04.2014
- Lots of volunteer work doing Data Entry, filing papers, answering calls, mailing letters & delivering meals to houses.
- Provided clerical support to company employees by copying,
faxing, and filing documents. - Interacted with over 100 customers by phone, email, or in-person
to provide information. - Delivered meals to residents homes
- Involved in community engagement opportunities
Underground Damage Specialist
American Electric Power
10.2018 - 08.2021
- Data Entry/Map Searching to see if its safe to dig or do construction work for construction workers.
- Listened and responded to customer requests and forwarded
necessary information to superiors. - Maintained current understanding of market conditions,
compliance standards and best practices. - Responded to emails during utility emergencies to protect integrity
of machinery and conserve resources. - Compiled data and reviewed information for accuracy prior to
input. - Managed documents by organizing forms, making photocopies,
filing records, preparing correspondence, and creating reports.
Education
Columbus State Community College
Columbus, OHHigh School Diploma -
West High School
Columbus, OH06.2006
Skills
- Billing systems and software
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Researching
- Billing and Invoicing
References
Angela Vargas- 801-200-6279. Email: aaloves14@gmail.com
Daria Kirksy- 614-301-8779. Email: daria.kirksy6@gmail.com
Timeline
Underground Damage Specialist
American Electric Power
10.2018 - 08.2021
Utility Billing Specialist
Cass Information Systems
10.2012 - Current
Office Specialist/Volunteer
LifeCare Alliance
01.2004 - 04.2014
Columbus State Community College
High School Diploma -
West High School