CHERRI GASTER

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Provide customes transportation to and from appointments.

• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Appraised inventory levels on frequent basis, ordering supplies to keep quantities well-stocked.
• Organized company wide events through out the year.
• Scheduled travel for C Suite employees
• Organized team building events.
• Kept maintenance up to date for the building.
• Booked Customers using FSM & Service Titan software.
• Ware may hats and if it doesn't fit I make it fit.

• Managed day-to-day operations across multiple high-volume sales centers; including all sales staff management, training, tracking, and HR functions
• Daily responsibilities included:
• Managed all day-to-day Sales Staff functions and Marketing Program activities;
• Managed all Sales Staff training and mentoring programs;
• Created proprietary electronic scheduling system to optimize peak staff utilization demand;
• Designed and implemented proactive customer complaint resolution systems;
• Provided integrated liaison function between customers, sales staff, and senior management;
• Direct reporting responsibility to senior management, including CEO and CFO.

• Delivered exceptional customer service to differentiate and promote the company
• Booked travel packages, cruise packages, air line tickets, hotels and cars for individuals and families
• Managed all post-travel follow-up to ensure complete customer satisfaction.