Luther Pierre-louis
Lauderhill
Summary
PERSONAL STRENGTHS: Punctual, reliable, responsible contributor committed to excellence and success. Maintaining solid product knowledge and all other aspects of customer service. Able to adapt to change swiftly and easily, team player that can strengthen and encourage others. Follows directions and learns quickly without much assistance. Good oral and written communication skills. Self-Motivated takes pride in hard work and strives for perfection even in the least of areas.
Overview
10
10
years of professional experience
Work History
Utility Billing Specialist
City Of Miramar
02.2024 - Current
- Monitored account aging reports to identify overdue accounts.
- Updated customer account information for accurate billing processes.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Service /Technical Support Specialist
Teleperformance USA
04.2019 - 11.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Line/ Prep-Cook/ Grill /Dishwasher
Chipotle
01.2017 - 04.2019
- Cook chicken, steak and other meat on the grill.
- Thank customers as they leave.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Package take-out foods and/or serve food to customers.
- Wash dishes, glassware, flatware, pots, or pans, by hand.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Sweep and Mop floors.
- Load or unload trucks that deliver or pick up food or supplies.
- Maintained cleanliness and organization of line workstations.
- Marinated food items according to corporate-provided instructions and recipes.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Preschool Teacher Assistant
Little Bethelites Preschool
06.2015 - 01.2017
- Engage children in activities and play that stimulates their development.
- Appropriately supervise children while keeping them safe at all times.
- Approach parents daily and speak with them about their children.
- Creating and maintaining an environment that is clean, organized, and safe for all children.
- Creating and maintaining an environment that is clean, organized, and safe for all children.
- Assist the Lead Teacher in implementing curriculum and planning daily activities that are developmentally appropriate for young children.
- Maintain a professional self-image and project the values of the organization at all times.
- Taught children foundational skills in colors, shapes and letters.
- Attended required staff meetings, workshops and school functions.
Education
Associate of Arts - Biology
Broward College
Fort Lauderdale, FLHealth and Wellness Magnet Program TRAINED: Certified EKG Technician (CET) Certified Medical Administrative Assistant Emergency Medical Responder (EMR) Certified American Heart Association BLS for Healthcare Providers (CPR and AED) Program -
Boyd H. Anderson High School
01.2015
Skills
- Technical troubleshooting
- Computer skills
- Call Center Operations
- Microsoft Office
- CPR certified
- Multitasking
- Strong client relations
- Inbound and Outbound Calling
- Fast learner
- Leadership skills
- Meticulous organize
- Critical thinking
- People skills
- Time management
- Verbal communication
- Self motivated
- Data entry proficiency
Additional Information
- EXTRA CURRICULAR ACTIVITIES: · Basketball · Assistant athletic trainer
Education and Training
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Timeline
Utility Billing Specialist
City Of Miramar
02.2024 - Current
Customer Service /Technical Support Specialist
Teleperformance USA
04.2019 - 11.2021
Line/ Prep-Cook/ Grill /Dishwasher
Chipotle
01.2017 - 04.2019
Preschool Teacher Assistant
Little Bethelites Preschool
06.2015 - 01.2017
Health and Wellness Magnet Program TRAINED: Certified EKG Technician (CET) Certified Medical Administrative Assistant Emergency Medical Responder (EMR) Certified American Heart Association BLS for Healthcare Providers (CPR and AED) Program -
Boyd H. Anderson High School
Associate of Arts - Biology
Broward College
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