Maranda Chavez
Universal City
Summary
Motivated and dependable professional with a robust work ethic and a strong commitment to continuous learning. Fast learner and confident test taker, eager to complete necessary training and obtain certifications to excel as a Code Enforcement Officer. Dedicated to applying regulations fairly while delivering exceptional customer service and serving the community with professionalism, integrity, and meticulous attention to detail. Prepared to contribute positively to the team and uphold the values of the organization.
Overview
2
2
years of professional experience
Work History
Utility Billing Specialist
City of Schertz
Schertz, Texas
06.2025 - Current
- Prepare, review, and issue invoices to customers or clients.
- Verified billing information for accuracy and completeness to ensure correct invoicing.
- Process payments, refunds, and account adjustments.
- Monitored outstanding balances and followed up on overdue accounts to enhance cash flow.
- Investigated and resolved billing discrepancies and payment issues to maintain customer satisfaction.
- Maintain accurate billing records and documentation.
- Reconcile accounts and prepare financial or billing reports.
- Communicate with residents regarding billing matters.
- Ensure compliance with city policies and applicable regulations.
- Safeguard confidential financial and customer information by following privacy and data security procedures.
Patient Service Representative
Heart and Vascular Baptist
San Antonio, Texas
01.2024 - 06.2025
- Scheduled and coordinated patient appointments, follow-ups, and diagnostic testing.
- Managed patient registration and maintained accurate demographic and medical information to ensure seamless patient flow.
- Answered high-volume phone calls and addressed patient inquiries professionally and efficiently.
- Checked patients in and out while ensuring a positive patient experience.
- Verified insurance eligibility, benefits, and authorizations prior to appointments.
- Coordinated referrals and communicated with primary care providers, specialists, and insurance companies to streamline patient care processes.
- Maintained electronic health records (EHR) and updated patient documentation regularly.
- Assisted with appointment reminders, rescheduling, and patient follow-up communications.
- Protected confidential patient information and complied with HIPAA and clinic policies.
- Supported daily clinic operations by collaborating with physicians, nurses, and administrative staff.
- Resolved patient concerns and facilitated timely communication between patients and providers to enhance patient satisfaction.
- Provided front-office support for a busy cardiology practice serving seven physicians.
Education
High School Diploma -
Plainview High School
Plainview, Texas07-2018
Skills
- Payment processing
- Records maintenance
- Appointment scheduling
- Attention to detail
- Time management
- Multitasking efficiency
- Effective communication
- Telephone etiquette awareness
- Conflict resolution
- Team collaboration spirit
- Decision-making confidence
- Professionalism and integrity
Timeline
Utility Billing Specialist
City of Schertz
06.2025 - Current
Patient Service Representative
Heart and Vascular Baptist
01.2024 - 06.2025
High School Diploma -
Plainview High School