Lindsey Gigliotti

• Manage all billing for a water and sewer Corp and mail out water and sewer billing each quarter to 600 customers. Enter meter reads and create new accounts when needed for new home owners, update new meter information when a new meter is installed. Schedule meter inspections, process ACH payments and post checks.

• Lead customer service representative- processing orders, responding to customer emails and phone calls, making order changes. Work closely with sales departments as well as booking travel for them when needed.
• Create deposit invoices, post payments, process ACH and credit card payments, follow up on past due invoices, reconcile AR reports, cut checks to vendors and issue refunds/credits when needed.

• Directed daily hotel operations to ensure exceptional guest experiences and service quality.
• Implemented staff training programs, enhancing team performance and service standards.
• Analyzed financial reports to optimize budget allocation and reduce operational costs.
• Established marketing strategies that increased occupancy rates during off-peak seasons.
• Oversaw maintenance and safety protocols, improving overall facility management efficiency.
• Developed guest feedback systems, driving continuous improvement in service delivery.
• Led cross-departmental initiatives to streamline processes and enhance operational workflows.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Making executive decisions to build a smooth running cafe. Hired staff and scheduled them accordingly.

Answered incoming calls, processed/refunded payments, resolved guest issues, and booked reservations/appointments.

Maintained on-call coverage during night and after-hours to respond to emergencies and support guest hotel needs after Bristol Harbour Front Desk closure.

• Cleaned residential/commercial homes/businesses. It was my job to make sure the customer I was servicing was happy with the clean before I left.