TYLER GOODE

• Managed and coordinated guest amenity services, overseeing delivery of personal amenities and high-value items, including champagne and specialty gifts, to enhance overall guest satisfaction. I collaborated closely with service staff to ensure standout guest experiences, maintained accuracy in amenity fulfillment, and prioritized attention to detail to meet guest expectations and resort standards.
• Oversaw daily operations to ensure exceptional guest experiences.
• Managed team schedules to optimize service delivery and staff performance.
• Developed training programs to enhance staff skills and hospitality standards.

Coached multiple CrossFit and group fitness classes each week, helping members improve their strength, conditioning, and overall fitness. Created personalized workout programs and meal plans based on individual goals, and provided one-on-one coaching to keep clients motivated and on track. As well as CrossFit Level 1 Certified.

• Managed the full sales and project lifecycle in a fast-paced environment. Generated new business through door-to-door sales, building relationships with homeowners and assisting in their roofing needs. Conducted consultations, and successfully closed sales. After securing projects, managed all phases of the job from initial contract through completion, coordinating with crews, office managers, and clients to ensure projects were completed on time, within budget, and to customer satisfaction.

• Managed personal design projects and clients.

• Oversaw guest safety and customer service operations in a high-volume environment, responding to first aid and emergency situations with professionalism and efficiency. Led the onboarding and training of new employees, providing simple instruction on operational procedures, safety protocols, and service expectations to ensure our overall team success.

• Advanced into a Junior Designer role after several years with the company, developing strong professional, creative, and client relationship skills. Collaborated closely with clients to understand their vision and deliver effective design solutions while maintaining high standards of punctuality, creativity, and customer service. Demonstrated strong communication and active listening skills to ensure successful project outcomes and client satisfaction.

• Shot and edited content promoting deals and new features while connecting with customers.