Tyler Gordon
Elgin,IL
Summary
Former Retail manager with extensive experience in applying large-scale business strategies to enhance operations in smaller HVAC companies. Strong advocate for operational efficiency, talent development, and effective leadership practices. Proven track record of driving performance improvements and fostering team growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Legacy Home Services
South Elgin, Illinois
08.2023 - 07.2025
- Established company in August 2023, contributing to foundational strategies and operational frameworks.
- Developed vendor relationships for efficient parts and equipment procurement.
- Oversaw the purchase and maintenance of vehicles, including livery design and stocking plans.
- Launched metal fabrication program, ensuring CNC machine was operational with effective programming.
- Managed daily operations to enhance workflow efficiency and ensure timely project completions.
- Recruited, hired, and trained crew members on project execution and customer service standards.
- Created custom sheet metal fittings tailored to specific project requirements using precise measurements.
- Analyzed operational data to identify trends and recommend strategic improvements regularly.
- Became a certified residential administrator on Service Titan.
Install Manager
Perfect Home Services
Aurora, IL
01.2021 - 08.2023
- Developed detailed designs and specifications using CAD programs for outline sketches.
- Created assembly processes for on-site fitting of multi-part products.
- Designed new sheet metal fittings utilized in daily operations.
- Collaborated with design consultants to clarify and communicate client expectations.
- Procured all new installation equipment following supplier organizational changes.
- Coordinated evenly distributed work among teams with install coordinators.
- Facilitated daily briefings with installers to align on tasks and client requirements.
- Logged and reported inventory movements to Accounts Payable for job-specific tracking.
Warehouse Manager
JNJ Heating & Air Conditioning
South Elgin, IL
09.2019 - 01.2021
- Contacted vendors to procure equipment and tools to meet organizational demand.
- Computed labor and material expenses to correctly estimate work costs for customers.
- Read technical manuals and schematics to understand specific configurations.
- Maintained good selection of parts and tools to meet most common repair and maintenance needs without delay.
- Interpreted blueprints, drawings, and written and verbal instructions to set up jobs.
- Unloaded and stored raw material deliveries.
- Proficient in sheet metal CAD program while designing many new fittings that are mainstay products in daily installations.
- Cut, punch, and thread sheet metal using power saws, drills, presses, hand shears, and brakes.
- Measured work piece dimensions to determine machine operation accuracy.
- Frequently also worked on installs, giving me better knowledge on sheet metal fabrication along with equipment ordering and needs.
- Maintained fleet of trucks addressing repair and maintenance needs.
Zone Manager
Walmart
Elgin, IL
04.2014 - 09.2019
- Lead operations of 6 departments (Produce, Deli, Meats, Bakery, Frozen, and Dairy) overseeing 5 supervisors and 50-60 associates.
- Built and maintained high performing teams by identifying talent and focusing on growth and development while coaching and mentoring.
- Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
- Adhered to all federal, state and local sanitary, safety, and health standards to minimize cross-contamination.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Monitored weekly, monthly, and quarterly achievement goals.
- Organized and prioritized projects.
- Mentored employees and instructed on management of complicated sales, complex issues, and difficult customers.
- Conducted job interviews and led employee performance evaluations.
- Attended company classes on new stocking processes to educate all supervisors and managers in my store and then market of stores.
- Continuously audited store operations, slashing inventory and shrinkage.
- Drove sales higher by 15-20 percent in all departments while decreasing excess inventory as much as 75 percent.
Deli Department Manager
Walmart
Elgin, IL
06.2013 - 04.2014
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Assigned daily routines to ensure a consistent and fresh department.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration, and sanitation.
- Prepared and led food service training programs to teach staff various tasks.
- Evaluated historical, current, and forecast data to determine opportunities for development and enhancement.
- Received, inspected, and logged all products for accuracy of shipment, temperature, and quality.
- Performed monthly inventories to compare to sales and determine overall department performance.
Customer Service Manager
Walmart
Elgin, IL
10.2011 - 06.2013
- Oversaw daily front end operations.
- Issued cash drawers, as well as handling all excess currency not in a cash till.
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers in making payments on accounts and setting up payment plans.
- Evaluated and authenticated returns, exchanges, and voids.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Cashier
Jewel Osco
South Elgin, IL
07.2009 - 10.2011
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education
High School Diploma -
Central High School
Burlington, IL06.2010
Skills
- Budget management
- Production planning
- Team supervision
- Training and mentoring
- Operational procedures
- Purchasing oversight
- Safety compliance
- Logistics management
- Waste reduction
- Quality assurance
- Schematic interpretation
- CNC operation
- Cutting and bending techniques
- Precision measurement
Education and Training
other
Certification
- Certified Service Titan Residential Administrator.
Timeline
Operations Manager
Legacy Home Services
08.2023 - 07.2025
Install Manager
Perfect Home Services
01.2021 - 08.2023
Warehouse Manager
JNJ Heating & Air Conditioning
09.2019 - 01.2021
Zone Manager
Walmart
04.2014 - 09.2019
Deli Department Manager
Walmart
06.2013 - 04.2014
Customer Service Manager
Walmart
10.2011 - 06.2013
Cashier
Jewel Osco
07.2009 - 10.2011
High School Diploma -
Central High School
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