Summary
Overview
Work History
Education
Skills
Knowledgeskillsareas
Timeline
Generic

Tyler Gough

Fort Worth,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly familiar with customer relationship management (CRM) systems and software, data entry, conflict resolution, and customer escalations. Establishes clear standards and enforces protocols for consistent, high-quality results.

Overview

14
14
years of professional experience

Work History

Marketing/Support Specialist

Amada Press Systems Inc.
06.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Enhanced campaign efficiency through accurate data entry and organization of collected information.
  • Provided valuable feedback on attendee reactions and competitor strategies, informing future marketing initiatives and improvements.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Attended Trade Shows and traveled to clients businesses across the US for training

Senior Sales Representative

Rapid Robotics
08.2022 - 06.2023
  • Facilitate quarterly cross-functional projects with members from Human Resources, Accounting, Marketing, Operations, Sales, Product Owners, and Service teams
  • Collaborated with team responsible for resolving account issues (account access, troubleshooting, etc.) via chat support, phone support and email support
  • Analyze data reports using Google Sheets, Excel, and internal database storage systems
  • Leveraged strategic thinking and persuasive communication skills to secure partnerships with prominent enterprise-level clients
  • Achieved and exceeded company-defined sales quotas by 150+% with a maintained meeting held rate of 90+%
  • Kept detailed records of daily activities and managed client records through utilization of HubSpot, Salesforce, and Outreach.
  • Self-motivated, with a strong sense of personal responsibility.

Business Development

EBQuickstart
04.2021 - 08.2022
  • Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls
  • Developed new business by networking with prospects and valuable customers at Trade Shows and Webinar events
  • Leveraged proven sales methods to increase revenue and surpass sales objectives
  • Implemented brand marketing and sales campaigns
  • Pursued existing and potential customers by phone, email, and text message to generate leads and close sales
  • Manage over 100 calls per day and meet quota before months end.

Care Support/Customer Service Rep

Centene Corp.
10.2018 - 04.2021
  • Conducted initial patient assessment and analysis, prepared patient charts, and performed pre-admissions processing
  • Listed certain patients as a 'high risk' customer
  • Maintained thorough knowledge of products, guidelines, regulations, and HIPAA rules to ensure compliance and accurate interactions with clients
  • Calmly manage and resolve customer situations during screenings, and health assessments including disorderly customers, and medical emergencies
  • Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
  • Received training credits towards industry certifications including but not limited to: HIPAA, ZoomInfo Sales OS

Claims Representative

State Farm
06.2017 - 09.2018
  • Improved customer experience by overseeing three multi-faceted modular redesign projects on a weekly basis
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims
  • Examined reports, accounts and evidence to determine integrity and accuracy of information
  • Triage 60+ inbound calls and email inquiries from customers to assist with portal access, password resets, troubleshooting and escalations to senior management
  • Evaluated accuracy and quality of data entered agency management system
  • Guaranteed compliance with company policies and procedures by holding hourly Associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies
  • Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.

Running Specialist/Sales

Dicks Sporting Goods
08.2013 - 05.2017
  • Planned the succession of exiting associates at all levels through employee training and mentoring promising associates
  • Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
  • Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees
  • Collaborated with clients/customers to maintain relationships and provide customers with thorough support and guidance
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

Associates of Science -

Tarrant County College
Arlington, TX
05.2017

Skills

  • CRM Management
  • Content Strategy
  • Influencer Marketing
  • Customer Segmentation
  • Marketing Analytics
  • Data entry and documentation
  • Data Entry and Record Keeping
  • Effective sales strategies

Knowledgeskillsareas

  • SaaS
  • CRM
  • Product Support
  • B2B
  • Customer Experience
  • Salesforce/Outreach.io

Timeline

Marketing/Support Specialist

Amada Press Systems Inc.
06.2023 - Current

Senior Sales Representative

Rapid Robotics
08.2022 - 06.2023

Business Development

EBQuickstart
04.2021 - 08.2022

Care Support/Customer Service Rep

Centene Corp.
10.2018 - 04.2021

Claims Representative

State Farm
06.2017 - 09.2018

Running Specialist/Sales

Dicks Sporting Goods
08.2013 - 05.2017

Associates of Science -

Tarrant County College

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