Tyler Gruslin
West Warwick ,RI
Summary
Engaged in continuous skill development to adapt to evolving challenges in a stable and dynamic workplace setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
DLA Services
East Providence, RI
01.2025 - Current
- Resolved complex technical issues for customers, ensuring high satisfaction and timely solutions.
- Provided training and support to junior team members, enhancing overall team efficiency.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Diagnosed hardware and software problems using advanced troubleshooting techniques.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Delivered Tier-3 support and SME input to internal and external customers.
- Operated hand and power tools safely to complete carpentry tasks efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Supervised team of contractors, enhancing workflow efficiency and project delivery timelines.
- Managed installation of residential and commercial fencing systems, ensuring compliance with safety regulations.
Tech
Frommelt Dock Door
North Reading, MA
04.2021 - 12.2024
- Performed routine maintenance on dock door systems to ensure optimal functionality.
- Diagnosed and repaired mechanical issues, minimizing downtime for clients.
- Assisted in installation of new dock door equipment, enhancing operational efficiency.
- Trained junior technicians on safety protocols and repair techniques.
- Conducted inspections and scheduled preventive maintenance to extend equipment lifespan.
- Implemented process improvements that streamlined workflows in service delivery.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Developed training materials for staff, promoting consistent service standards across operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Drains Tech
Budget Drains
Bridgewater Ma
04.2019 - 04.2021
- Operated drain cleaning equipment, ensuring effective and safe removal of blockages.
- Diagnosed plumbing issues using video inspection tools to determine appropriate solutions.
- Collaborated with team members to maintain high safety standards during operations.
- Trained junior technicians on equipment usage and maintenance best practices.
- Implemented process improvements to enhance efficiency in drain clearing operations.
- Managed inventory of tools and supplies, ensuring availability for scheduled jobs.
- Provided exceptional customer service while addressing client concerns and inquiries.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
Unit Operator
Teknor Apex
Pawtucket, RI
01.2017 - 07.2018
- Knowledge of a fcm
- Mill, face, dice cut machines
- Quality control of the unit
- Back-up supervisor
Driver/picker
TirMark United East
Attleboro, Ma
08.2016 - 01.2017
- Picking order
- Making pallets
- Delivering items to customers
Pipefitter
General Dynamics Electric Boat
North Kingstown, RI
07.2015 - 08.2016
- Reading blueprints
- Installing, assembles, fabricates
- Repairs mechanical piping systems
- Back-up supervisor
Armed Guard
Dunbar armored
Smithfield, RI
06.2012 - 07.2015
- Armed driver
- Pick up and delivery of an excess amount of currency
- Safeguarding valuables
- Back-up supervisor
Security Guard
Apg Security
Warwick, RI
05.2011 - 10.2014
- Patrolled facility and manned post as instructed by management
- Examined doors, windows, and gates are secure
- Filed reports
- Report fire hazards, leaking water pipes
- Back-up supervisor
Education
undefined
Job Corp
Grafton, Ma04.2010
High school - undefined
Mount Pleasant
Providence, RI06.2008
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Teamwork and collaboration
Certification
- First Aid certified
- Forklift
Timeline
Technical Support Engineer
DLA Services
01.2025 - Current
Tech
Frommelt Dock Door
04.2021 - 12.2024
Drains Tech
Budget Drains
04.2019 - 04.2021
Unit Operator
Teknor Apex
01.2017 - 07.2018
Driver/picker
TirMark United East
08.2016 - 01.2017
Pipefitter
General Dynamics Electric Boat
07.2015 - 08.2016
Armed Guard
Dunbar armored
06.2012 - 07.2015
Security Guard
Apg Security
05.2011 - 10.2014
undefined
Job Corp
High school - undefined
Mount Pleasant