Tyler Grzeda
Winchester,Virginia
Summary
Proactive professional with a strong background in technical support and electrical system testing and installation. Known for delivering high-quality service while adhering to safety protocols, contributing to improved workflows and enhanced user satisfaction across campus.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
Shenandoah University
Winchester, VA
10.2023 - Current
- Delivered technical support for hardware and software issues across campus.
- Ensured compliance with established standards, policies, and procedures.
- Configured new workstations with proper installation of hardware and software.
- Repaired damaged cables and replaced defective components as necessary.
- Collaborated with IT team to improve service delivery processes and workflows.
- Utilized expertise in Microsoft Office 365 to assist users effectively.
General Laborer
AES
Front Royal, Virginia
01.2024 - 05.2024
- Assisted electricians in installing wiring and electrical systems while adhering to safety protocols.
- Documented completed work and materials utilized for project records.
- Operated hand and power tools, including diagnostic equipment, to execute diverse tasks.
- Tested electrical systems to verify proper functionality and safety compliance.
- Utilized hand tools like wire strippers and cutters for wire preparation.
- Followed strict safety protocols during all electrical repairs and installations.
Team Lead
Walmart
Winchester, VA
02.2023 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Ensured compliance with company policies and procedures throughout the team.
Education
Some College (No Degree) - Data Center Operations
Northern Virginia Community College
Annandale, VASkills
- Technical support
- Hardware configurations
- Microsoft Office 365
- System repairs
- Hardware installation
- Electrical system testing
- Electrical
- HVAC systems
- Drywalling
Timeline
General Laborer
AES
01.2024 - 05.2024
Help Desk Technician
Shenandoah University
10.2023 - Current
Team Lead
Walmart
02.2023 - 10.2023
Some College (No Degree) - Data Center Operations
Northern Virginia Community College