Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Haddock

Oklahoma City,OK

Summary

Meticulous foreUP Payments Payment Specialist who tracks, analyzes, and works closely with the Payments Product Owner to communicate product performance, efficiency, and customer use cases. Self driven to autonomously work to successfully investigate and troubleshoot work flows through critical thinking and database tables while becoming an expert in software flows. Works with minimal direction and exercises sound judgment. Communicates complex technical concepts with team members and customers to coordinate actions in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Payment Specialist

Foreup
Pleasant Grove, UT
03.2022 - Current
  • Utilized database tables to provide examples of possible incorrect behavior, such as billing Card Not Present MCO flows, card on file POS work flows, and work flows to build out the new foreUP Payments Reconciliation Report.
  • Shadowed the Payments Product Owner with writing stories for up coming sprints.
  • Shows initiative to try and find data to help the teams I support.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Consulted to understand user problems, utilizing database while asking probing questions to locate root causes.
  • Documented support processes and helped streamline procedures for future technical support actions.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Trained leadership in front end dashboard functionality while becoming the expert in this field
  • Served as first point of contact for incoming technical service calls and emails.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Collaborated with product team to establish goals and objectives for system improvements and upgrades.

Nurse Technician

SSMHEALTH
Oklahoma City, OK
  • Upheld sound safety, environmental, and infection control practices
  • Educated and advised patients on specific medical issues within allowable scope of practice
  • Checked in patients, collected histories, and prepared charts for staff
  • Contributed to patient database by recording information such as body measurements and known allergies
  • Supported the social and emotional needs of patients by providing caring companionship
  • Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
  • Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
  • Exercised patients with limited or no mobility, including individuals with partial or total paralysis
  • Utilized downtime to perform routine tasks, preventing service delays
  • Monitored processes and recommended methods for improvement.

Education

Associate of Science - Diversified Studies

Oklahoma City Community College
Oklahoma City, OK
08.2020

Bachelor of Science - Software Development

Western Governors University
Salt Lake City, UT

Skills

  • Technical Troubleshooting
  • Discovery and Research
  • Jira, Atlassian
  • Product Planning
  • Story Planning
  • Database Navigation
  • Customer support needs assessment
  • Decision-making
  • Communication
  • Microsoft Excel
  • Teambuilding
  • Multitasking
  • Customer Experience Management
  • Technical Instruction
  • Escalation Resolution
  • Application Support
  • Technical Documents Comprehension
  • File Management
  • Finix Payments Expertise
  • Account Reconciliation
  • Remote Work

Timeline

Payment Specialist

Foreup
03.2022 - Current

Nurse Technician

SSMHEALTH

Associate of Science - Diversified Studies

Oklahoma City Community College

Bachelor of Science - Software Development

Western Governors University

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Tyler Haddock