Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Ham

Shawnee,KS

Summary

Proven Operations Manager with a track record of enhancing fleet reliability by developing preventative maintenance programs at Sunflower Transportation. Excelled in building client relationships and negotiating cost savings, showcasing strong problem-solving and team leadership skills. Achieved significant improvements in operational efficiency and customer satisfaction without exceeding a single numerical percentage. Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

8
8
years of professional experience

Work History

Operations Manager

Sunflower Transportation
03.2022 - Current
  • Supervise and support staff of 45 FedEx route drivers who collectively cover 2500 miles daily ensuring timely and efficient delivery of parcels.
  • Lead recruiting, hiring, onboarding (Background screening & Application Process) and training of applicants to fulfill FedEx new employee & current employee requirements.
  • Developed a robust preventative maintenance program with mechanics and myself that resulted in a significant reduction of unscheduled repairs and increased overall fleet reliability while maintaining safe DOT compliant vehicles.
  • Identifies opportunities for cost savings (Vendors, fuel, maintenance, repairs) and process improvement within the transportation department leading to increased efficiency and

Sales Operations Manager

Lawngevity Landscaping
05.2016 - 03.2022
  • Presented proposals to potential clients outlining design concepts, cost estimates, timelines, and materials lists for informed decision making.
  • Developed and Sold over $1,000,000 annually worth of maintenance contracts tailored to each property's unique needs, ensuring optimal landscape condition and appearance.
  • Built and maintained strong relationships with clients by providing excellent customer service addressing concerns promptly ensuring satisfaction throughout their scheduled maintenance contract.
  • Responsible for employee meetings, processing payroll & hiring additional seasonal staff.

Education

Bachelor of Science - Marketing

Kansas State University
Manhattan, KS
12.2019

Skills

  • Team Leadership
  • Problem-Solving
  • Customer Service
  • Sales abilities
  • Operations

Timeline

Operations Manager

Sunflower Transportation
03.2022 - Current

Sales Operations Manager

Lawngevity Landscaping
05.2016 - 03.2022

Bachelor of Science - Marketing

Kansas State University
Tyler Ham