Tyler Hampton
Jackson,MS
Summary
Accomplished senior account director with a proven track record at Likewize. Adept in partner relations and revenue growth. Successfully managing telecommunications accounts, sales, and operations. Leveraging skills in software troubleshooting and effective communication to consistently exceed client and team expectations. Focus on building profitable partnerships and driving market expansion.
Overview
11
11
years of professional experience
Work History
SENIOR ACCOUNT DIRECTOR
Likewize
Jackson
05.2021 - Current
- I handle all partner relations: program enrollments, partner education, and maximization of net revenue for Likewise
- Guide the development of programs, training, sales tool, scripts and plans to enable the Likewise technology and operations to optimize and maximize net revenue/margin
- Understand assigned clients' functionality and the financial and operational business considerations of Likewise; consistently utilize sound business decision-making, reactively and proactively in correctly balancing and responding to the interests of both parties
- Analyze market statistics, customer information, and competitor data/services to formulate effective relationship-building strategies
- Partner with Sales, Operations, and Marketing to ensure that contractual obligations are met, product offerings are delivered efficiently, and the customer, partner or service provider relationship is profitable and amicable
- Monitor assigned account activity (i.e., volumes, key performance indicators/metrics, incident reports, corrective action reporting, performance plans, trends, etc.) and regularly listen to call center calls to understand the account
- Translate requests into appropriate actionable items and requirements for performance, as well as maintain status on all actionable items until completion
- Perform duties in a manner consistent with the vision, mission, and guiding principles of the company
- Exceed client satisfaction, team satisfaction, and margin management including management of revenue and profit creation through the maintenance and growth of accounts.
PREPAID SALES ACCOUNT MANAGER
Dish
Jackson
10.2015 - 04.2021
- Responsible for achieving sales quota targets, providing sales training and marketing support to the channel
- Works side by side with dealer sales associates on sales process in support of Sprint selling initiative(s)
- Prospects, recruits, and develops new channel partners for Boost Mobile Franchise, and supplies all necessary training and education of the product portfolio
- Responsible for sharing best practices across dealer contracts and developing sales behaviors to increase conversion and activations
- Identifies, manages and resolves customer issues and tracks dealer performance
- Clearly communicates all changes in product, service and/or procedures in a timely manner
- Maintains an effective relationship with the AR to ensure the quota attainment goal is met
- Establishes operational objectives and work plans for a group of channel sales employees
- Provides leadership and direction to team members to ensure attainment of the established sales objectives
- Coordinates all activities for related advertising, pricing and marketing programs
- Involved in the development and execution of company policies that impact immediate area of operational responsibility
- Grows the indirect sales channel through development of competitive strategies that generate revenue for assigned national retail partners
- Monitors sales performance, incentive and compensation programs
- Develops processes and tools for effective prospecting, sales, lead tracking, and customer service
- Manages business relationships on a national level to support channel goals, and communicates productivity statistics to the local, regional, and national marketing staffs
- Manages the activities of individual contributors and managers with accountability for goals, objectives, and operational policies
- Participates in the development of functional strategy
- Responsible for recruiting, hiring, training, and ongoing development of the Prepaid staff.
ACCOUNT SALES/ MARKETING REPRESENTATIVE
Cspire
Richland
10.2013 - 02.2015
- Responsible for achieving sales goals and customer satisfaction standards at designated retail locations
- As Rs must demonstrate a strong aptitude and knowledge of all things technology personalized to each customer's needs, and project an energetic and upbeat professional image.
Education
BA IN SOCIOLOGY/SOCIAL WORKER -
Tougaloo College
05.2013
Skills
- Retail
- Telecommunications
- Inventory specialist
- Operations management
- Computer specialist
- Software Troubleshooting
- Mobile Devices
- Computer Networking
- Direct Sales
- Social Media Marketing
- Social Media Management
- Remote Office Availability
- Excellent Oral and Written Communication
- Proficient in Microsoft Suite
- Microsoft Teams Proficiency
- Strong Business and Leadership Skills
Awards
- 1ST Quarter Top Account Executive for Sprint
- 2018 & 2019 Top 5% Growth yoy
- 2018 Most 4.0 Store Development
- National Leaders Club for Boost Shields
Timeline
SENIOR ACCOUNT DIRECTOR
Likewize
05.2021 - Current
PREPAID SALES ACCOUNT MANAGER
Dish
10.2015 - 04.2021
ACCOUNT SALES/ MARKETING REPRESENTATIVE
Cspire
10.2013 - 02.2015
BA IN SOCIOLOGY/SOCIAL WORKER -
Tougaloo College