Jira

Enterprise SaaS/PaaS Account Executive with 8+ years of experience directing high-value corporate portfolios exceeding $24M in annual revenue and a proven track record of engineering up to and over 100% account expansion within at-risk portfolios. CompTIA A+ certified professional adept at aligning technical product architecture with business requirements, conducting strategic territory planning, and executing value-based contract negotiations to capture $2M–$3M in net-new ARR expansion per account. Recognized specialist in neutralizing churn risks by leveraging multi-thousand-line data audits to eliminate enterprise infrastructure friction. Expert in orchestrating cross-functional teams to execute massive 27,000+-line workspace and cloud platform migrations that dramatically scale client efficiency, optimize forecast accuracy, and secure long-term executive partnerships.
Enterprise SaaS/PaaS Account Management
C-Level Executive Engagement
Contract Negotiation & Renewal Strategy
Customer Success Roadmapping
Strategic Account Planning & Expansion
Value-Based Selling & Business Case Development
Salesforce CRM & Pipeline/Forecast Data Accuracy
Executive Business Reviews (QBRs)
Cloud-Based Platform Adoption
Territory / Account Prioritization
Cross-Functional Sales & Support Coordination
Data-Driven Customer Reporting & Workflow Analysis
Root-Cause Investigation (RCA)
VPN, MDM, & Enterprise Mobility Support
Rapid Incident Escalation Management
Jira
Salesforce
ServiceNow
Various AI tools
Microsoft 365
Active Directory
Zendesk
Microsoft Excel
SQL
SharePoint
PowerShell basics
VPN tools
MDM platforms