TYLER HERZOG

• Configured and distributed mobile devices, applied knowledge of application repairs, and contributed to company policy creation.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Supported day-to-day operations by collaborating efficiently with team members.

• Tracked and troubleshot desktop applications, computer repairs, and deployments to ensure operational readiness.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Provided rapid, accurate responses to inquiries and concerns regarding system performance, maintaining high customer satisfaction.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Collaborated with cross-functional teams to align IT initiatives with organizational goals, fostering a cohesive operational environment.

• Monitored network traffic to identify and resolve issues proactively, enhancing system reliability.
• Collaborated with team members to implement network upgrades, enhancing infrastructure efficiency and reliability.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Traveled to remote office locations to install nodes and deploy client software, ensuring seamless connectivity for users.
• Coordinated with outside vendors to facilitate fiber optic installations and service delivery.
• Supported users both local and by phone with problem resolution and education.

Oversaw application distribution to users to support timely security updates.

Assisted policy compliance efforts within security requirements to maintain alignment with established security standards.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved technical issues for end-users, ensuring timely support and minimal downtime.
• Conducted training sessions for staff on effective use of IT resources, enhancing user competency.
• Created troubleshooting guides to streamline support processes and expedite issue resolution.
• Configured hardware and software to establish efficient workstations for employees.
• Provided training sessions to staff on effective use of IT resources, improving overall competency.