TYLER HILL
Woodville,Texas
Summary
IT Network Security Specialist with over 5 years of experience, adept in enhancing security architecture to align with business goals and standards. Possesses a robust skill set in C++, data analysis, and problem resolution, complemented by a strong background in payroll administration and network defense strategies. Demonstrates a keen ability for supervision and leadership, aiming to leverage these skills to further fortify network security frameworks and processes.
Overview
5
5
years of professional experience
Work History
Platform Support Technician
AIB Inc
05.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Updated documentation and produced reports.
- Completed inventory counts and organized supplies.
Operations Technician
Lumen
03.2023 - 03.2024
- Assisted with inbound calls creating trouble tickets on average 50 daily, Followed up with field technicians to ensure resolution, utilized ops console for ticketing systems and follow up with customers via email
Payroll Specialist
Sykes Enterprises, Incorporated
07.2021 - 03.2024
- Creating payroll reviews for businesses to ensure proper documentation and tax Compliance
- Onboarded new employees in time reporting and payroll systems
- Processed employee rehires, transfers, terminations and withholdings
- Voided checks and issued stop payment orders to correct payroll discrepancies
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Communications Specialist
infocision
07.2019 - 06.2020
- Assigned to assist and help comcast customers with accounts, trained to offer discounts and upgrades with services and new products
- Assisted in the help desk program with any issues within citrix workspace
- Represented company for media inquiries and requests for information
- Provided creative support for internal and external communication projects using print publications, web sites and media products
- Answered client queries and complaints to provide strong customer service.
Communications Specialist
Communicator
07.2019 - 06.2020
- Assigned to assist and help comcast customers with accounts, trained to offer discounts and upgrades with services and new products
- Assisted in the help desk program with any issues within citrix workspace
- Represented company for media inquiries and requests for information
- Provided creative support for internal and external communication projects using print publications, web sites and media products
- Answered client queries and complaints to provide strong customer service
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Maintenance Technician
Compass Group
07.2019 - 06.2020
- Maintain playing and practice fields, pest removal, maintain irrigation systems, and repair items for school as needed and requested
Education
Bachelor of Science - Cyber Security
San Jacinto College District
Pasadena, TX12.2026
Help Desk/Microsoft Management
San Jacinto Community College
05.2024
Associate of Applied Science - Cyber Security
San Jacinto College District
Pasadena, TX12.2023
Skills
- Microsoft Office
- C
- Python
- Help Desk
- Citrix
- Data Collection
- Planning Ability
- Recordkeeping Skills
- Friendly, Positive Attitude
- Supervision & Leadership
- Problem Resolution
- Computer Skills
- Conflict Resolution
- Payroll administration
- Data imports
- Telephone and email etiquette
- Developing office systems
- Data analysis
- Spreadsheet creation
Hobbies and Interests
- Gaming Development: Passionate about gaming development, with hands-on experience in designing, coding, and implementing game mechanics and features. Proficient in various game development frameworks and engines, including Unity and Unreal Engine.
- Server Administration: Experienced in setting up and managing servers for personal projects and gaming communities. Developed and maintained custom server configurations, ensuring optimal performance and security. Skilled in server-side scripting languages such as Python and PowerShell to automate tasks and streamline operations.
- Virtual Desktop Infrastructure (VDI): Avid user and administrator of virtual desktop environments. Created and managed virtual desktop instances for personal use, optimizing resource allocation and ensuring seamless user experience. Familiar with VDI technologies such as VMware Horizon and Microsoft Remote Desktop Services.
Timeline
Platform Support Technician
AIB Inc
05.2024 - Current
Operations Technician
Lumen
03.2023 - 03.2024
Payroll Specialist
Sykes Enterprises, Incorporated
07.2021 - 03.2024
Communications Specialist
infocision
07.2019 - 06.2020
Communications Specialist
Communicator
07.2019 - 06.2020
Maintenance Technician
Compass Group
07.2019 - 06.2020
Bachelor of Science - Cyber Security
San Jacinto College District
Help Desk/Microsoft Management
San Jacinto Community College
Associate of Applied Science - Cyber Security
San Jacinto College District
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