Innovative Integrated Solutions Manager with a strong focus on problem-solving and team collaboration. Leveraged industry research and technical sales support to deliver integrated solutions, ensuring client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Corporate Integrated Solutions Manager
King Ranch Ag&Turf
Willis
01.2024 - Current
Developed integrated solutions for agricultural equipment and turf management.
Collaborated with sales teams to identify client needs and deliver tailored solutions, enhancing client satisfaction.
Managed project timelines and coordinated resources for successful implementation.
Trained staff on new technologies and system updates to enhance efficiency.
Researched industry trends to guide product development and refine market positioning strategies.
Coordinated activities among internal teams, external partners, suppliers, customers, and service providers to streamline project execution.
Equipment Manager
G&L Farms
Robstown
01.2020 - 01.2024
Managed equipment maintenance schedules to ensure optimal functionality.
Coordinated repairs and servicing of farm equipment with external vendors to minimize downtime.
Assisted in budgeting for equipment purchases and maintenance costs to align with operational needs.
Performed regular inspections of equipment to ensure compliance with safety standards and operational functionality.
Assisted in the installation and setup of new machinery, ensuring that it was properly connected according to manufacturer's specifications.
DeckHand
Buena Vida Fishing Charters
05.2017 - 05.2020
Conducted daily boat maintenance and safety checks, ensuring operational readiness for all charters.
Coordinated equipment and supplies, facilitating seamless charter operations for clients.
Operated and navigated fishing vessels under varying weather conditions for successful outings.
Delivered exceptional customer service by engaging with guests and sharing local fishing insights.
Carried out instructions issued by captain regarding docking procedures.
Performed vessel maintenance services, including cleaning, painting and basic repairs.
Hunting Guide
Inflight Outfitters
Mathis
10.2017 - 01.2020
Guided clients through wilderness areas for safe and enjoyable hunting experiences.
Educated clients on wildlife regulations and ethical hunting practices.
Coordinated group hunt logistics, ensuring seamless transportation and accommodations for clients.
Monitored weather patterns and adjusted itineraries to guarantee client safety and comfort during hunts.
Guided clients in selecting suitable firearms, ammunition, and clothing to enhance their hunting experience.
Greeted and registered visitors, issuing required identification badges or safety devices.
Engineer IV – Integrated Solutions & Services at Xylem / Evoqua Water TechnologiesEngineer IV – Integrated Solutions & Services at Xylem / Evoqua Water Technologies
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange