TYLER Holmes
Summary
Client-focused professional skilled in managing relationships, coordinating projects, and resolving issues. Expertise in guiding customers through purchasing decisions and enhancing overall experiences. Strong problem-solving and relationship management abilities contribute to successful sales support and service delivery.
Overview
16
16
years of professional experience
Work History
Construction Superintendent
Taylor Morrison
Elk Grove
07.2025 - Current
- Coordinated multiple teams to ensure successful project completion.
- Communicated daily with customers, vendors, and subcontractors regarding project status and expectations.
- Resolved issues quickly while maintaining strong professional relationships.
- Managed competing priorities and deadlines in a fast-paced environment.
- Demonstrated leadership, accountability, and customer-focused decision making.
Community Warranty Manager
Taylor Morrison
11.2022 - 07.2025
- Served as the primary point of contact for homeowners, ensuring a positive customer experience throughout the warranty process.
- Built strong relationships with customers by addressing concerns promptly and professionally.
- Coordinated contractors and vendors to resolve customer issues efficiently.
- Educated homeowners regarding home systems, maintenance, and warranty coverage.
- Managed multiple customer accounts while maintaining high satisfaction levels.
- Resolved conflicts and concerns through effective communication and problem-solving.
- Maintained detailed records and provided timely updates regarding service requests.
Foreman
Holmes Painting
01.2010 - 12.2020
- Worked directly with homeowners to understand project goals and expectations.
- Prepared estimates and coordinated project scheduling.
- Maintained strong customer relationships through quality workmanship and reliable service.
- Managed materials, inventory, and project budgets.
- Earned repeat business through professionalism and customer satisfaction.
Education
Sierra College
Rocklin, CaSkills
- Customer Service
- Relationship Building
- Consultative Selling
- Communication & Presentation
- Problem Solving
- Conflict Resolution
- Customer Retention
- Sales Support
- Negotiation
- Team Collaboration
- Time Management
- Goal Achievement
- Product Education
- Microsoft Office Suite
- Bilingual (Spanish)
- Customer Satisfaction
- Follow-Up & Relationship Management
Timeline
Construction Superintendent
Taylor Morrison
07.2025 - Current
Community Warranty Manager
Taylor Morrison
11.2022 - 07.2025
Foreman
Holmes Painting
01.2010 - 12.2020
Sierra College