Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Hutchinson

Hopewell

Summary

Dynamic and detail-oriented professional with experience at Discover Card, excelling in conflict resolution and customer satisfaction. Proven leadership in mentoring peers and organizing educational resources at Lakewood Local Schools. Adept at utilizing Microsoft Office to enhance productivity while fostering a caring and empathetic environment for clients and colleagues alike.

Overview

9
9
years of professional experience

Work History

Student Aide

Lakewood Local Schools
08.2023 - 05.2025
  • Assisted in organizing educational materials and resources for classroom activities.
  • Collaborated with teachers to support student learning and engagement strategies.
  • Implemented classroom management techniques to enhance student behavior and participation.
  • Developed training materials for new student aides, fostering a supportive work environment.

Customer Service Representative

Lowes Home Improvment
02.2016 - 05.2021
  • Assisted customers with inquiries and product information, enhancing overall satisfaction.
  • Processed customer orders efficiently, ensuring accuracy in transactions.
  • Utilized company software to track and resolve customer issues promptly.
  • Maintained knowledge of products and services to provide effective support.

Customer Service Representative

Discover Card
05.2017 - 01.2018
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
  • Resolved customer complaints through effective troubleshooting and conflict resolution techniques.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Bachelor of Arts - Education

Ohio University
Athens, OH
05-2027

Skills

  • Study strategies
  • Leadership qualities
  • Initiative-taking
  • Peer mentoring
  • Strong organization
  • Attention to detail
  • Punctual and dependable
  • Caring and empathetic demeanor
  • Microsoft office
  • De-escalating and resolving conflicts
  • Conflict resolution

Timeline

Student Aide

Lakewood Local Schools
08.2023 - 05.2025

Customer Service Representative

Discover Card
05.2017 - 01.2018

Customer Service Representative

Lowes Home Improvment
02.2016 - 05.2021

Bachelor of Arts - Education

Ohio University

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