TYLER JAMES KNOWLTON
San Diego,CA
Summary
Retail Sales and Operations Manager with extensive experience in operations, identity verification, fraud prevention, and high-value financial accountability. Skilled in analyzing documents, detecting suspicious activity, and enforcing compliance protocols—skills directly aligned with CBP screening and security procedures. Proven ability to make sound decisions under pressure, lead teams effectively and resolve conflicts.
Overview
18
18
years of professional experience
Work History
Sales and Operations Manager
Verge Mobile
01.2022 - Current
- Manage and safeguard significant amounts of cash and card payments, maintaining strict accountability, and following established financial security procedures.
- Conduct and process customer credit applications with a high level of accuracy, ensuring compliance with identity verification and financial authorization policies.
- Identify and mitigate potential and actual fraudulent activity through careful document review, as well as customer reverification, by answering life-oriented questions, and secondary authentication when needed.
- Maintain detailed records and reports for audits, financial reconciliation, and operational accuracy.
- Manage and safeguard significant amounts of cash and card payments taken on a daily basis, and ensure my team is following T-Mobile financial security procedures.
Retail Associate Manager
Hit Mobile
01.2020 - 01.2022
- Oversaw front and back-of-house operations, ensuring a passing operations audit every quarter.
- Helped support the front line by instructing on how to manage cash and card payments daily, and applying strict fraud-prevention measures through ID verification, validating payment authenticity, and analyzing customer behaviors.
- Support the RSM in sales, operations, and team development by moving to the highest volume location in the district to provide support in rebuilding the entire sales team.
Retail Sales Lead
Hit Mobile
01.2014 - 12.2031
- Top Sales Rep is seeing a consistent 15% increase in total gross profit month over month.
- Scan, verify, and authenticate government-issued IDs to ensure compliance with company policy, and prevent unauthorized transactions.
- Communicate clearly and professionally with diverse customers, resolving issues while maintaining safety, policy compliance, and positive rapport.
- Directly handled large amounts of cash and card payments daily, balancing registers accurately, and applying strict fraud-prevention measures, including ID verification and transaction-authenticity checks coordinated with multiple departments..
Education
No Degree - Business Economics
University California, San Diego
La Jolla, CA11-2028
Economics
Grossmont College - Grossmont
01.2020
Diploma - undefined
Eastlake High School
06.2018
Skills
- Integrity
- Consistency
- Adaptability
- Dependability
- Communication
- Accountability
- Leadership
Accomplishments
- Achieved Top 8% in the company in total Store Performance being Awarded the Presidents Club Vacation/Award
- Hold the Highest T-mobile Corporate operations audit with-in Verge Mobile at 94%
- Selected for Apollo Leadership Program that prepares the top 15% of RSM's with stretch assignments tailored to promotions within the company
Timeline
Sales and Operations Manager
Verge Mobile
01.2022 - Current
Retail Associate Manager
Hit Mobile
01.2020 - 01.2022
Retail Sales Lead
Hit Mobile
01.2014 - 12.2031
Economics
Grossmont College - Grossmont
Diploma - undefined
Eastlake High School
No Degree - Business Economics
University California, San Diego
Passions
Fitness/Gym, Building and Modifying Cars, Travel