Tyler James Warren
Lynchburg,Virginia
Summary
Liberty University graduate with hands on experience in voice and network engineering, specializing in security and network cognate studies. Proven ability to leverage technical skills to design and implement robust network solutions that enhance operational efficiency. Strong knowledge of VoIP technologies, combined with adept troubleshooting capabilities, ensures the delivery of efficient and reliable communication networks. Committed to driving innovation and excellence in network performance.
Overview
5
5
years of professional experience
Work History
Voice Network Engineer
BWX Technologies Inc.
09.2023 - Current
- Promptly completed various troubleshooting tickets across multiple sites.
- Provisioning and troubleshooting Voice Gateways across the company.
- Troubleshot analog lines around NOGL and LTC.
- Configured collaboration devices such as Cisco Room Bars and assisted with Microsoft Teams transition.
- Assisted with audits of voice systems to ensure compliance with CMMC standards and best practices, minimizing security risks.
- Developed comprehensive documentation for various voice projects, enabling smooth knowledge transfer among team members.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Assisted the Network team with troubleshooting fiber connectivity, and configuring switches for refresh or site acquisitions.
- Assisted the Network team with day-to-day tickets.
Network Engineer
Liberty University
02.2022 - 09.2023
- As a network engineer in Liberty’s VoIP team, I’m responsible for configuring user’s phones and troubleshooting users’ phones across the university via our ticketing software. I would communicate with users and team members to gather information about the issue and come up with a solution. I utilized tools like, Active Directory, AkIPs, Finesse, Cisco Call Manager and Unity Connection to configure/troubleshoot phones.
- Additionally, I assisted with Avigilon camera installations across campus where I would install cameras, configure them in our software, and work with our Route/Switch team to move them over to the correct VLAN. We consistently work in Layer 1 and Layer 2 by settings up cat6 ethernet cables, terminating RJ45 jacks for installs, ensuring connectivity to the switch, and verifying connectivity. Other activities include troubleshooting camera connectivity for user’s across Liberty University as well as drafting up camera designs for other departments.
Project Manager Assistant
Liberty University
12.2020 - 02.2022
- Worked as a direct assistant to Liberty's Enterprise Architecture budget team. Responsibilities included assisting with meeting notes, editing Excel spreadsheets, reviewing tableau reports, tracking time, and creating graphs.
- Transitioned to the Allocated Services team within Liberty's Enterprise Architecture organization in LU IT. I was able to sit-in and assist on multiple projects and other processes. My work mainly consists of meeting notes, hosting working sessions, managing small projects/project tasks, and owning important processes that help vendor management.
- Projects/Processes I own are: Updating Top 10 Vendor Profiles for LU IT, Post Implementation Reviews (PIRs) for completed projects, Implementing an Enterprise Password Manager for LU IT, and a research project for automating university competitor analysis for Liberty's Analytics & Decision support team.
Education
Bachelor’s degree - Information Technology: Data Networking and Security
Liberty University
05.2021
Skills
- 4 years of experience of troubleshooting IP devices
- 4 year of experience with network cabling and infrastructure
- Good understanding of configuring Cisco networking devices (switches, phones, routers)
- Good understanding of Windows Powershell and Linux Command Line prompts
- Strong understanding of Python, SQL, Java, HTML, CSS, and JavaScript web development languages
- Proficient with Power Point, Excel, Access, and Word
- Good communication skills among team and customers
- Ability to take constructive criticism
- 8 years of Customer Service experience
- Reliability
- Task prioritization
Timeline
Voice Network Engineer
BWX Technologies Inc.
09.2023 - Current
Network Engineer
Liberty University
02.2022 - 09.2023
Project Manager Assistant
Liberty University
12.2020 - 02.2022
Bachelor’s degree - Information Technology: Data Networking and Security
Liberty University