Tyler Jones
Cleveland
Summary
Diligent shift leader and trainer with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
6
6
years of professional experience
Work History
Shift Leader
One to One Fitness
Cleveland, OH
01.2025 - Current
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction..
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Host, Busser, Server, To-Go Specialist, Trainer
Olive Garden - Darden Restaurants
West Dundee, IL
08.2019 - Current
- Facilitated communication between kitchen and front-of-house to streamline service.
- Enhanced atmosphere with attentive service and personalized attention.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Housekeeper
One To One Fitness
Cleveland, OH
09.2024 - 12.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Promoted to Shift Leader
Education
Bachelor of Arts - Political Science, Spanish
Case Western Reserve University
Cleveland, OH05-2027
High School Diploma -
H. D. Jacobs High School
Algonquin, IL05-2023
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
Languages
Spanish
English
Affiliations
- Academic Integrity Board
- Students for Constitutional Policy
- Phi Alpha Delta Pre Law Fraternity
Timeline
Shift Leader
One to One Fitness
01.2025 - Current
Housekeeper
One To One Fitness
09.2024 - 12.2024
Host, Busser, Server, To-Go Specialist, Trainer
Olive Garden - Darden Restaurants
08.2019 - Current
Bachelor of Arts - Political Science, Spanish
Case Western Reserve University
High School Diploma -
H. D. Jacobs High School