Tyler Karstensen
Cartersville,GA
Summary
Professional pet care specialist with experience in providing high-quality care for variety of animals. Known for reliability, adaptability, and strong teamwork capabilities. Skilled in pet grooming, feeding, administering medication, and ensuring safety. Driven by achieving results and maintaining high standards in pet care services.
Overview
9
9
years of professional experience
Work History
Professional Pet Sitter
Self-Employed
03.2023 - Current
- Provided customer care as a contractor for Wag and Purr and retained client relationships upon the dissolution of Wag and Purr when the owner moved to Colorado
- Established and managed a successful pet sitting business after catering to the needs of clients and their beloved pets
- Built a reputation for reliability, trustworthiness, and exceptional care, resulting in a loyal client base and positive word-of-mouth referrals
- Cultivated strong relationships with clients by providing personalized care and attention to their pets
- Managed scheduling, bookings, and inquiries promptly and professionally
- Designed customized care plans tailored to the unique needs and personalities of each pet
- Managed financial aspects of the business, including invoicing, payment processing, and budgeting
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Improved the well-being of pets by consistently maintaining a clean and healthy environment.
- Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
- Conducted initial consultations with potential clients to assess their specific needs and preferences.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Developed strong relationships with clients, leading to numerous referrals and repeat business.
House and Pet Sitter
Wagg and Purr
05.2020 - 03.2023
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
Content Writer
HomElectrical
04.2018 - 01.2019
- Performed thorough research and fact-checking to enhance written content on blogs and taxonomy pages
- Perform search engine optimization techniques and research including using Google AdWord and SEM Rush
- Created technical and compelling content for category descriptions, blogs, informative articles, and video scripts
- Reviewed and updated published materials and products, recommending revisions for changes in scope, format, content, and factualness
- Improved content quality by conducting thorough research and incorporating industry trends.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Formatted content to adhere to industry-specific style guides.
Operations Assistant
PS Pet Services
01.2016 - 12.2018
- Developed an understanding of customers' needs and took actions to ensure that such needs are met
- Performed managerial duties such as scheduling and training employees and overseeing facility needs or requirements
- Maintained and developed positive business relationships with a customer's key personnel involved in, or directly relevant to pet care
- Assisted in client acquisition and retention by collecting and analyzing data on customer demographics, preferences, needs, and habits to identify potential markets and factors affecting product demand
- Measured and assessed customer and employee satisfaction
Guest Service Agent
Live Nation
01.2016 - 12.2018
- Greeted all guests promptly and courteously in a professional manner, Responsible for quality of service offered to patrons of all House of Blues venues
- Effectively handled guest complaints and discrepancies, assures that all guests are dealt with in an efficient and courteous manner
- Facilitated all guest reservation requests promptly and without error
- Maintained a high level of visibility throughout the venue and community
- Built guest loyalty by exceeding expectations of service
- Anticipated and responding to guest needs
- Properly answered guest questions regarding the menu, music hall, and artists appearing at the House
Digital Media Assistant
Compass Property Management Group
01.2017 - 03.2018
- Developed social media content and posts
- Engaged in graphic design including info graphs, Instagram vectors, blog headers, and newsletter images
- Wrote and researched for blog posting for targeted audience
- Daily engagement of social media followers and potential followers
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services
- Contributed to successful product launches by coordinating digital assets and crafting persuasive product descriptions.
Education
Bachelor of arts - Journalism, Public Relations, Sociology
Georgia State University
Skills
- Microsoft Office
- Publisher
- Google Analytics
- Google AdWords
- SEM Rush
- Social Media
- Adobe Creative Suite
- WordPress
- Copy Writing
- Targeted Advertising
- Communication and Media
- Sales and Marketing
Timeline
Professional Pet Sitter
Self-Employed
03.2023 - Current
House and Pet Sitter
Wagg and Purr
05.2020 - 03.2023
Content Writer
HomElectrical
04.2018 - 01.2019
Digital Media Assistant
Compass Property Management Group
01.2017 - 03.2018
Operations Assistant
PS Pet Services
01.2016 - 12.2018
Guest Service Agent
Live Nation
01.2016 - 12.2018
Bachelor of arts - Journalism, Public Relations, Sociology
Georgia State University
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