Baylee Philyaw
Raleigh,NC
Summary
Highly motivated and dedicated full-time college student with over seven years of experience in customer service and management. Proven track record of leading teams, optimizing operations, and delivering exceptional customer satisfaction. Skilled in inventory management, maintaining compliance with health and safety standards, and cultivating a collaborative work environment. Eager to apply my expertise and passion in a dynamic role that supports both professional growth and academic advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Pet Sitter
Raleigh Pawz
Raleigh, NC
07.2024 - Current
- Provided in-home pet sitting services to clients, including feeding, exercising and playing with animals.
- Conducted daily health checks on pets to ensure their well-being and safety.
- Developed positive relationships with clients by providing exceptional customer service.
- Performed basic housekeeping tasks such as litter box cleaning, sweeping up hair and other messes, and wiping down surfaces.
- Ensured client's homes were secure upon departure by locking doors and windows after each visit.
Assistant Manager
Paddywax Candle Bar
Charlotte
01.2023 - 03.2024
- Assisted the general manager in supervising and supporting staff to achieve operational excellence
- Created a fun and structured environment to provide excellent customer service
- Independently managed store operations during the initial month of employment
- Led team to exceed sales goals, resulting in a record-breaking $1M in revenue
- Directed and mentored a diverse team, fostering collaboration, motivation, and individual growth.
Manager
Golden Cow Creamery
Charlotte
07.2021 - 12.2022
- Oversaw daily operations of the ice cream shop, ensuring smooth and efficient workflow
- Cultivated a collaborative work environment, boosting employee satisfaction and decreasing turnover
- Created a welcoming and hospitable atmosphere for customers
- Implemented regular cleanliness inspections to uphold hygiene standards
- Streamlined inventory processes, cutting waste and maintaining adequate supply levels.
Bartender
East Coast Wings + Grill
Charlotte
02.2017 - 06.2021
- Demonstrated versatility by excelling in various roles including cashier, expo, server, and bartender
- Efficiently operated cash register and the POS system
- Thrived in a fast-paced environment by multitasking and supporting front-of-house staff
- Crafted and served alcoholic beverages with precision
- Calmly and professionally handled customer complaints, resolving issues in a timely manner.
Education
Associates -
Gaston College
12-2024
Skills
- Customer Service
- Management
- Microsoft Office
- Bartending
- Problem Solving
- Organization
- Ability to learn from mistakes
- Adaptable
- Caring
- Communicating
- Dedicated
- Goal Oriented
- Managing
- Multitasking
- Optimistic
- Resourceful
- Teamwork
- Dependability
Certification
- ServSafe Manager - August 2024
- Bartender Certificate - May 2023
Timeline
Professional Pet Sitter
Raleigh Pawz
07.2024 - Current
Assistant Manager
Paddywax Candle Bar
01.2023 - 03.2024
Manager
Golden Cow Creamery
07.2021 - 12.2022
Bartender
East Coast Wings + Grill
02.2017 - 06.2021
- ServSafe Manager - August 2024
- Bartender Certificate - May 2023
Associates -
Gaston College
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