TYLER KELLY
Douglasville,GA
Summary
Seeking to obtain a position within a progressive firm that will allow me to utilize my administrative, journalistic, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verida
08.2023 - Current
- Assists Medicaid/Medicare members with scheduling non-emergency transportation to medical facilities in Georgia and in various states in southern U.S.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Certified Peer Support Specialist
Mississippi Behavioral Health Services
02.2023 - 07.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Customer Service Representative
Maximus Federal
07.2021 - 02.2022
- Required to assist callers with information and enrollment about their health insurance with Obama Care and Medicare
- Responded to authorized service center's inquiries via email or phone, and resolved issues efficiently and professionally
- Managed all inquiries of the call center
- Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, request order overrides for eligible members, replace orders when reported missing or damaged, member notification of eligibility and benefits
- Provided excellent customer service, answer any questions and handle complaints from customers.
Reporter
Daily Mississippian
09.2014 - 05.2015
- Reporting
- Lifestyle Columns
- Meeting deadline
- Conducting interviews.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Adhered to ethical and legal standards to maintain credibility and trust with audiences.
- Investigated important community issues and put together well-received reports.
- Developed stories by researching facts and tracking down sources.
- Built strong relationships with sources to gain access to exclusive information.
Education
B.A. in Journalism Print -
The University of Mississippi
Oxford, MS05.2018
Skills
- Detail Oriented - Proficient
- Verbal Communication - Expert
- Written Communication - Expert
- Customer Service - Expert
- Call Center Operations - Expert
- Appointment Scheduling
Honors And Awards
- Ole Miss Opportunity Scholar, 05/2014, 05/2018
- National Society of Collegiate Scholars, 09/2015
Accomplishments
Ole Miss Opportunity Scholar May 2014-May 2018
National Society of Collegiate Scholars September 2015-
Certification
Certified PSS
Timeline
Customer Service Representative
Verida
08.2023 - Current
Certified Peer Support Specialist
Mississippi Behavioral Health Services
02.2023 - 07.2023
Customer Service Representative
Maximus Federal
07.2021 - 02.2022
Reporter
Daily Mississippian
09.2014 - 05.2015
B.A. in Journalism Print -
The University of Mississippi
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