Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Dollar General
York
01.2026 - 03.2026
Supervised daily store operations, ensuring compliance with Dollar General policies and standards.
Led and supported team members, delegated tasks, and maintained efficient workflow.
Managed cash handling, deposits, inventory, and customer service while serving as Manager-on-Duty when needed.
Handled customer transactions and stocking when needed.
Developed promotional displays to enhance product visibility.
Resolved customer inquiries and complaints effectively and promptly.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Sales Associate Lead - Full Time
Dollar General
York
10.2025 - 01.2026
Handled customer transactions accurately and efficiently while delivering friendly, helpful service.
Assisted with restocking and maintaining store organization in line with Dollar General's policies, procedures, and operational standards.
Supported smooth daily operations by stepping into an acting manager role when needed, ensuring proper workflow, staff support, and excellent customer experiences.
Collaborated with team members to enhance customer service.
Helped customers find specific products, answered questions, and offered product advice.
Forklift Operator
Wolfgang Confectioners
York
07.2025 - 09.2025
Operated forklifts to move, load, and unload materials safely and efficiently.
Transported pallets and products to the correct storage and staging areas.
Performed daily forklift inspections and followed OSHA safety standards.
Assisted with order picking and wrapping pallets when needed.
Worked closely with team members to keep warehouse operations running smoothly.
Conducted routine inspections on forklift equipment to ensure safety compliance.
Collaborated with team members to optimize loading and unloading processes.
Communicated with supervisors regarding stock levels and supply needs.
Loaded pallets onto trailers for shipment.
Ensured safety procedures were followed when operating forklifts.
Cashier
Dollar General
Loganville
05.2025 - 07.2025
I was a cashier responsible for handling customer transactions, providing friendly and efficient service, and assisting with restocking in accordance to Dollar General's policies, procedures, and operational standards to ensure smooth store operations and excellent customer experiences.
Maintained accurate cash drawer and ensured proper cash handling procedures.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Correctional Deputy First Class
Harford County Sheriff's Office
Bel Air
09.2018 - 09.2024
Provided care, custody and control of inmates at a county correctional facility on every assigned shift (12a-8a, 8a-4p, 4p-12a).
Also, maintained security in housing units, escorted inmates to and from cells, and hospitals.
Conducted routine counts.
Prepared, processed, proofread and maintains forms, reports, and logs.
Observed and supervised inmates throughout visits, meal times, phone calls, showers, and within their assigned housing.
Answered outside calls and questions via landline.
All while maintaining professionalism and working overtime hours on my own request or when needed.
Conducted regular inspections of facilities for security compliance.
Enforced facility rules and regulations to maintain order and discipline.
Collaborated with law enforcement on incident responses and investigations.
Documented inmate behaviors and incidents in daily reports accurately.
Trained new staff on procedures, safety protocols, and emergency response plans.
Developed positive relationships with inmates through respectful communication aimed at resolving conflicts without resorting to excessive force.
Confirmed identity of visitors through cross-referencing against database records prior to granting access into the facility.
Used appropriate force when necessary to control unruly inmates or those attempting escape from custody.
Maintained logs of all activities occurring throughout the shift including inmate movement and visitors entering the facility.
Completed paperwork related to incidents such as discipline reports or incident reports.
Conducted searches of inmates, cells, living quarters, and other areas as necessary for contraband or other prohibited items.
Intervened in physical altercations between inmates to maintain order and prevent injury.
Cashier
Redner's Markets
Bel Air
05.2018 - 09.2018
Maximize customer satisfaction by greeting customers and processing transactions efficiently.
Managed transactions using cash registers, scanners, and payment processing equipment.
Collected payments, whether cash or credit card, and issued change and receipts.
Answered customer inquiries and resolves complaints myself or directed the customers to the proper people that can assist.
Education
High school diploma -
C. Milton Wright High School
Bel Air, MD
Skills
Data Entry
Attention to detail
Conflict management
Microsoft Powerpoint
Report writing
Communication Skills
Verbal De-Escalation
Mathematics
English
Interpersonal skills
Computer Literacy
Cash Handling
Security
Microsoft Word
Emergency management
Time Management
Phone communication
Multitasking
Typing
First Degree Black belt in Taekwondo
Organizational Skills
Phone etiquette
Conflict Resolution
Problem solving
Basic Math
POS systems
Incident documentation
Security compliance
Suicide prevention
Trained in defensive tactics
Policy enforcement
Excellent problem solver
Strategic planning and organization
Contraband detection
Surveillance
CCTV monitoring
Self-defense techniques
Certification
MPCTC Certification, Formerly certified by the Maryland Police and Correctional Training Commissions (MPCTC) during my employment as a correctional officer. While the certification is no longer active, I retain a strong understanding of correctional procedures, institutional safety protocols, and professional standards set by the commission.
Driver's License
First Degree Black Belt in Taekwondo
Handgun and Shotgun Certification, 11/24, Formerly certified in the safe handling, maintenance, and qualified use of both handgun and shotgun through correctional officer training. Although certifications are currently expired, I remain well-versed in firearm safety protocols, marksmanship, and use-of-force standards.
CPR & First Aid Certification, 11/24, Formerly maintained up-to-date CPR and First Aid certification annually during employment as a correctional officer. Though currently expired, I remain well-versed in emergency response procedures and basic life-saving techniques.
ASP Certification, 11/24, Formerly certified in the proper use and handling of the ASP baton during my time as a correctional officer. While the certification is currently expired, I remain knowledgeable in defensive tactics, use-of-force protocols, and safe application of less-lethal control methods.
Awards
Critical Incident Award, 11/22, Awarded for maintaining my post and providing care, custody, and control of inmates during an emotional and infrequent situation when an officer at the jail was severely assaulted by an inmate.