Tyler Kreps
Gastonia,NC
Summary
Dedicated sport management graduate with excellent communication and interpersonal skills eager to find a professional niche. Exceptional customer service skills with ability to work under pressure and adapt to new situations. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Assistant Crew Chief
Stanley Steemer International
10.2023 - Current
- Completed 3-5 customer projects daily through effective time management and collaboration with teammates.
- Addressed challenging client service issues quickly while maintaining professional demeanor.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Provided exceptional service for each customer to achieve 5 star performance ratings.
- Successfully upsold additional products and services to increase profitability and customer satisfaction.
Line Operator
SC Johnson Professional
08.2022 - 09.2023
- Prepared cleaning products according to changing daily production schedule
- Inspected finished products for quality and adherence to company specifications
- Checked inventory supply and stock bins to maintain proper stock levels
- Improved production targets by 10% by collaborating closely with team members
- Loaded/unloaded product on/off conveyor lines by routinely lifting up to 25 pounds
Sport Betting Ticket Writer
Windcreek Casino and Hotel
09.2021 - 06.2022
- Processed cash sports bets up to $100,000 daily from clients, documenting transactions in record software
- Enforced game rules and casino policies fairly to maintain betting standards
- Demonstrated exceptional customer service skills and respectfully resolved issues with difficult clients
Athletic Equipment Intern
East Stroudsburg University
01.2021 - 04.2021
- Assisted with day-to-day operations and activities for 4 assigned college Division III sports teams
- Maintained team equipment inventory for men's football and baseball teams, and women's lacrosse and softball teams
- Maintained scoreboards and tracked player performance metrics during practice and game operations
- Organized and packed required gear for home and away games.
Education
Bachelor of Science - Sport Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer Service
- Communication Skills
- Sport Management
- Microsoft Office
- Teamwork
- Ability to Learn Quickly
- Dependable
Timeline
Assistant Crew Chief
Stanley Steemer International
10.2023 - Current
Line Operator
SC Johnson Professional
08.2022 - 09.2023
Sport Betting Ticket Writer
Windcreek Casino and Hotel
09.2021 - 06.2022
Athletic Equipment Intern
East Stroudsburg University
01.2021 - 04.2021
Bachelor of Science - Sport Management
East Stroudsburg University of Pennsylvania
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