Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Landreneaux

Haughton,LA

Summary

Experienced IT professional with a strong background, focused on infrastructure projects and end-user support. Well-versed in Microsoft 365 and known for a hands-on approach to problem-solving. Successfully improved data management processes and increased user adoption, leading to more efficient operations and better customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Systems Technician

Carter Credit Union
09.2022 - 10.2024
  • Headed infrastructure projects, ensuring timely completion within budget constraints.
  • Provided end-user training on new technology implementations, boosting user adoption rates significantly.
  • Mentored junior technician in order to foster professional development within the department.
  • Optimized data management, establishing effective backup strategies and disaster recovery plans.
  • Provide Tier 2 support to end users, including escalated help desk tickets related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, and peripheral equipment.
  • Perform user account administration (adds/moves/changes) in Active Directory, Microsoft 365 Admin Center, and other enterprise platforms.

IT Help Desk Technician

Allegiance Health Management
03.2020 - 09.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Diagnosed problems with Windows-based PCs, printers, and mobile devices; performed software installations, updates, and configurations.
  • Delivered friendly, professional customer service and trained users on basic IT functions and best practices.

Education

High School Diploma -

Northwood High School
Shreveport, LA
05-2014

Skills

  • Hardware installation
  • Proficient in Microsoft 365 applications
  • Jira project management
  • Experience with VOIP systems
  • Server management
  • End user support
  • Proactive problem-solving
  • Network Management
  • Asset management

Certification

IT Fundamentals Pro Certification

Timeline

Senior Systems Technician

Carter Credit Union
09.2022 - 10.2024

IT Help Desk Technician

Allegiance Health Management
03.2020 - 09.2022

High School Diploma -

Northwood High School

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