Tyler Leigh
Roy,UT
Summary
Experienced and reliable customer service representative looking to return to a customer service setting. Experience providing assistance in a busy call center setting. Strong dedication to helping resolve issues and cultivating a positive image of the company. Excel in both team environments and alone
Overview
4
4
years of professional experience
Work History
Senior Production Operator
Fresenius Medical Care
07.2022 - Current
- Set up and adjusted machines for day-to-day operations.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained quality of product by checking labels, packaging and other factors.
- Performed checks on products to meet production requirements and quality control standards.
Process Operator
TreeHouse Foods Inc.
09.2021 - 07.2022
- Reported to shift supervisor on production status, problems and deviations.
- Maintained compliance with health, safety, and environment practices.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Inspected products and machines to maintain quality and efficiency.
Quality Assurance Technician
C.H. Guenther And Son
02.2021 - 09.2021
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Call Center Representative
Sportsman's Warehouse
09.2020 - 02.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Dispatcher
AAA Northern California, Nevada & Utah
05.2019 - 09.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked driver progress to identify possible delays and provide real-time updates to customers.
- Assisted with a project to test and launch a new call tracking program.
Education
High School Diploma -
Box Elder High School
Brigham City06.2012
Skills
- Documentation
- Active Listening
- Microsoft Word
- Typing Proficiency
- Managing Multiple Tasks
- Customer Service
Timeline
Senior Production Operator
Fresenius Medical Care
07.2022 - Current
Process Operator
TreeHouse Foods Inc.
09.2021 - 07.2022
Quality Assurance Technician
C.H. Guenther And Son
02.2021 - 09.2021
Call Center Representative
Sportsman's Warehouse
09.2020 - 02.2021
Dispatcher
AAA Northern California, Nevada & Utah
05.2019 - 09.2020
High School Diploma -
Box Elder High School
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