Summary
Overview
Work History
Skills
Websites
Timeline
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Tyler Lelouarn

Long Beach,CA

Summary

Accomplished technical professional with over 8 years of expertise in client relations, technical implementation, and project management within both business and residential environments. Demonstrates a strong capacity for optimizing operational efficiency through advanced self-management, analytical problem-solving, and troubleshooting capabilities. Proficient in managing client relationships, strategic planning, and executing technical solutions with a focus on precision and communication. Extensive experience in the installation, maintenance, and configuration of telecommunications systems, including voice, data, and network infrastructure. Skilled in the technical aspects of equipment setup, configuration, and issue resolution, with a systematic approach to handling multiple projects concurrently. Renowned for establishing effective customer relationships and addressing complex technical challenges with minimal oversight, while maintaining high standards of work ethic and organizational proficiency

Overview

8
8
years of professional experience

Work History

Commercial Telecom Technician

Comcast Business
06.2020 - Current
  • Strategic Planning and Project Management: Proficient in strategic planning and adept at project management, ensuring the successful execution of technical projects from inception to completion.
  • Installation and Troubleshooting: Skilled in the installation and troubleshooting of a wide array of technical equipment, including gateways, switches, access points, and digital/analog phone systems. Ensuring optimal functionality, QoS and performance.
  • Client Relationship Management: Cultivate positive client relationships through effective communication, both verbal and written. Provide top-tier support, acting as the primary point of contact for issue resolution and maintaining client satisfaction.
  • Time Management and Efficiency: Consistently demonstrate strong time management skills, self-initiative, and efficiency. Uphold quality control standards and adeptly troubleshoot issues to deliver unparalleled customer experiences.
  • IT Infrastructure Setup: Proficient in installation of IT racks and termination of Cat 6 wiring for switchboards, adhering to industry standards and ensuring organized, reliable infrastructure
  • LAN/WAN Networking: Experienced in installation and troubleshooting of LAN/WAN technologies, with expertise in supporting TCP/IP networks, Cradlepoint devices, and PoE access points. Proficient in VoIP phone systems, including a comprehensive understanding and execution of port forwarding and static IP configuration

Residential Telecommunications Technician

Xfinity Comcast
09.2016 - 06.2020
  • Installation and Troubleshooting: Proficient in setting up and troubleshooting home internet networks, cable video systems, and analog phone systems to ensure optimal performance and customer satisfaction.
  • Collaboration: Work closely with other branches and departments to effectively build and maintain cable systems throughout the county, fostering a collaborative and cohesive work environment.
  • Disaster Response and Recovery: Provided assistance during physical plant rebuild following Northern California Tubbs fire in 2017, demonstrating resilience and adaptability in adverse situations.
  • Training and Mentorship: Facilitate training of new technicians in the field, sharing knowledge and best practices to ensure their success and proficiency in their roles.
  • Installed and configured new devices and system components.

Skills

  • Project Management and Collaboration
  • Self Management
  • Strategic Planning
  • Cable Management and Termination
  • Telecommunication and Low Voltage Systems
  • Fiber Optic, Coax and Networking Cable
  • Highly Proficient Troubleshooting Expertise
  • Cross Functional Team Collaboration
  • Multi-tasking & Prioritization
  • IT Infrastructure Deployment and Diagnostics
  • Strategic Planning and Project Management
  • Installation and Troubleshooting
  • Client Relationship Management
  • Time Management and Efficiency
  • Disaster Response and Recovery
  • Training and Mentorship
  • LAN and WAN Networks

Timeline

Commercial Telecom Technician

Comcast Business
06.2020 - Current

Residential Telecommunications Technician

Xfinity Comcast
09.2016 - 06.2020
Tyler Lelouarn