TYLER LEWIN
Spokane,WA
Summary
"Dedicated and results-driven Sales/Service/Operations Manager with a proven track record of driving revenue growth, optimizing operational efficiency, and fostering high-performing teams. With 13 years of experience in sales strategy development, process improvement, and client relationship management, I excel in identifying market opportunities, implementing effective sales initiatives, and streamlining operational workflows.
Overview
15
15
years of professional experience
Work History
Warehouse/Service Delivery Manager
Performance Pro Supply
Spokane, WA
09.2024 - Current
- Streamlined service delivery processes to enhance efficiency and client satisfaction.
- Developed and maintained strong relationships with key stakeholders to drive collaboration and service excellence.
- Monitored service performance metrics, identifying areas for improvement and implementing corrective actions.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Executed installation and routine maintenance of spray foam machines to support operational efficiency.
Operations Manager
Flight 509 LLC
11302 E. Montgomery AVE
11.2023 - 05.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
District Service Manager
Unifirst Corp.
09.2016 - 11.2023
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Coordinated and attended meetings as company's main contact to review contractual obligations
- Monitored all incoming contracts and service agreements for correct pricing and information
- Coordinated changes to agreement which might occur during contract lifetime
- Engaged with customers to effectively build rapport and lasting relationships
Sales Manager - Assistant Store Manager
Sports Authority
Kennewick, WA
05.2013 - 08.2016
- Maintained knowledge of current sales and promotions, policies.
- Consistently hit and exceeded sales goals by Identifying and qualifying customer needs.
- Planned client relationship cultivating events to promote growth, resulting in an expansion of cliental base.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Warehouse Manager/Hardlines Manager
Sports Authority
Spokane, WA
11.2011 - 05.2013
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Education
High School Diploma - undefined
West Valley
Spokane, Wa2006
Skills
- New business development
- Sales reporting
- Order management
- Database management
- Staff management
- Payroll and budgeting
- Scheduling
- Client needs/assessments
- Service Operations Management
- Creative problem solving
- MS Office proficiency
- Business growth and retention
- Contract Negotiation
- Inventory Management
- Project planning and development
Additional Information
- REFERENCES Rick Ault -Former Spokane Branch Manager - 509-944-0549 - Greg Hunsaker - Kennewick Sports Authority Store Manager - 509-999-8702 - Bobby Prochaska - Service Manager - 509-534-1108.
Timeline
Warehouse/Service Delivery Manager
Performance Pro Supply
09.2024 - Current
Operations Manager
Flight 509 LLC
11.2023 - 05.2024
District Service Manager
Unifirst Corp.
09.2016 - 11.2023
Sales Manager - Assistant Store Manager
Sports Authority
05.2013 - 08.2016
Warehouse Manager/Hardlines Manager
Sports Authority
11.2011 - 05.2013
High School Diploma - undefined
West Valley