Tyler Lipscomb
Westlake
Summary
Results-oriented Auto Finance Professional with extensive experience in managing transactions and building dealer relationships. Expertise in financing and risk analysis enables effective deal structuring that enhances customer satisfaction and drives sales growth.
Overview
30
30
years of professional experience
Work History
Sales Manager
Prestige Auto Mall
Cuyahoga Falls
08.2022 - Current
- Facilitated weekly sales meetings to align team on goals and strategies, enhancing collaboration.
- Monitored daily showroom operations to ensure compliance with company policies, promoting a standards-driven environment.
- Maintained an up-to-date understanding of automotive industry trends and developments.
- Resolved customer complaints swiftly, strengthening customer relations and loyalty.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
Mortgage Banker
Quicken Loans
Cleveland
02.2021 - 05.2022
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Verified completeness and accuracy of loan agreements to ensure compliance with applicable policies.
- Guided clients through loan process to facilitate mortgage applications and enhance client experience.
- Analyzed client financial documents to assess loan eligibility and risk.
- Managed loan pipeline from origination to closing, regularly monitoring progress to ensure timely processing.
- Participated in weekly sales meetings to review performance metrics and discuss strategies for improvement.
Finance Manager
Elyria Hyundai
Elyria
09.2020 - 02.2021
- Collaborated with sales managers and consultants to foster positive atmosphere, enhancing profitability and customer satisfaction.
- Analyzed client credit to determine interest rates and loan terms, ensuring tailored financing options.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Partnered with operations manager to ensure staff compliance with financial and banking regulations, mitigating risks.
Business Manager
Pat O'brien Chevrolet South
Medina
06.2019 - 01.2020
- Collaborated with sales representatives during customer consultations to strengthen customer relationships.
- Represented integrity and professionalism in all areas of business, serving as mentor and role model to staff.
- Grew customer base through targeted email outreach to improve conversion rates.
- Engaged with customers and vendors professionally to address and resolve issues.
Finance Director
Sims Mitsubishi
Medina
08.2018 - 06.2019
- Reorganized finance and accounting departments, achieving greater operational efficiency and reducing unnecessary expenditures.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and loan to value evaluation to determine feasibility of granting loans.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Vice President of Operations
Motor Vehicle Acceptance
Brecksville
04.1996 - 12.2017
- Cultivated relationships with dealers across multiple regions to strengthen network and support business growth.
- Monitored dealer performance metrics, including sales volumes, revenue targets, and profitability goals.
- Boosted sales volume through targeted support for new and inactive customers, improving overall dealer satisfaction.
- Developed presentations for prospective dealers that highlighted partnership benefits, leading to increased dealer engagement.
- Followed up on loan applications through funding and compliance issues to achieve timely resolutions.
Education
Bachelor of Arts - Accounting And Business Management
Baldwin Wallace University
Berea, OH05.1988
Skills
- Dealer/Lender relationships
- Deal structuring
- Financial analysis
- Financial institution programs
- Risk analysis
- Team management
- Overcoming objections
Additional Experience
Branch Manager, Fidelity Financial Services, North Olmsted, OH 3 years
Branch Manager, ITT Financial Services, Lakewood, OH 7 years
Timeline
Sales Manager
Prestige Auto Mall
08.2022 - Current
Mortgage Banker
Quicken Loans
02.2021 - 05.2022
Finance Manager
Elyria Hyundai
09.2020 - 02.2021
Business Manager
Pat O'brien Chevrolet South
06.2019 - 01.2020
Finance Director
Sims Mitsubishi
08.2018 - 06.2019
Vice President of Operations
Motor Vehicle Acceptance
04.1996 - 12.2017
Bachelor of Arts - Accounting And Business Management
Baldwin Wallace University