Hardworking and passionate team member that is open-minded, and willing to take on added tasks and responsibilities to meet the goals of the team and organization. Knowledgeable in operations of sports and customer service and willing to learn and absorb new information on the job.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Red Raider Outfitter
08.2023 - Current
Set up and tear down merchandise stores on the concourse of Jones AT&T Stadium.
Coordinate, handle, and sell merchandise before, during, and after the game.
Restock shelves and transport merchandise from storage to stores.
Sales, Operations, and Social Media Intern
Lubbock Matadors Soccer Club
06.2022 - Current
Sales
Writing sales scripts and learning how to sell sponsorships as well as season tickets.
Shadow sales staff and attend sponsorship meetings with current and potential sponsors.
Operations
Brainstorm, plan, and execute projects and events with the club.
Learn the ins and outs of the operational side of the club and everything that goes into planning a season as well as the off season.
Social Media
Work with social media staff to plan and execute social media content during the season and off season.
Hands on experience with posting photos and reels during club events and games.
Head of Gameday Operations
Lubbock Matadors Soccer Club
04.2023 - 08.2023
Acted as the head of game day operations for the 2023 season, dealing with and assisting the front office staff as well as coordinating positions for the game day staff.
Coordinated the ins and outs of game day with the business operations manager as well as the community outreach director.
Worked to solve any problems with operational or logistical issues leading up to and during the game.
Set up and tore down game day experiences and signage for fans and sponsors.
Assistant Volleyball Coach
Next Level Volleyball Club
08.2022 - 06.2023
Gained valuable knowledge of how to be an effective leader through training and became a certified USA Volleyball Coach.
Coached and mentored two teams with an emphasis on positive reinforcement and an encouraging environment to learn and grow.
Traveled to multiple tournaments throughout the season and gained valuable knowledge in travel and time management.
Customer Service Representative
Tide Dry Cleaners
04.2020 - 03.2021
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns or lost items.
Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Technical Communications
Texas Tech University
Lubbock, TX
12.2024
Skills
Excellent communicator
Aggressive work ethic
Able to handle multiple tasks at once
Great team player and collaborator
Retail Experience
Proficient in Microsoft Excel and Word
Coherent customer awareness
Willing to go outside job description if needed
Accomplishments
High School Degree from All Saints Episcopal School in Lubbock, Texas
Eagle Scout from Troop 406 in Lubbock, Texas
Team Captain on the Texas Tech Men's Club Volleyball Team
Timeline
Merchandise Associate
Red Raider Outfitter
08.2023 - Current
Head of Gameday Operations
Lubbock Matadors Soccer Club
04.2023 - 08.2023
Assistant Volleyball Coach
Next Level Volleyball Club
08.2022 - 06.2023
Sales, Operations, and Social Media Intern
Lubbock Matadors Soccer Club
06.2022 - Current
Customer Service Representative
Tide Dry Cleaners
04.2020 - 03.2021
Bachelor of Arts - Technical Communications
Texas Tech University
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