Tyler Martin
Account Manager
Smyrna,GA
Summary
Goal-driven leader with the ability to prioritize and meet strict deadlines. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Easily adaptable to changing environments with an ability to learn quickly. Creative problem solver who thrives on delivering solutions for customer pain points.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Account Associate – Inside Sales Specialist
SITA
Atlanta, GA
01.2023 - 01.2024
- Developed and introduced an inside sales program to manage strategic sectors and focus on specific product portfolios.
- Streamlined the product ordering processes for quicker turnaround on inside sales managed products.
- Soley responsible for both sales and business development duties in the programs managed sectors.
- Deployed meticulous organization skills by managing over 100 customer accounts.
Account Associate
SITA
Atlanta, GA
01.2019 - 01.2023
- B2B sales, primarily selling IT solutions to the air travel industry. Solutions including SaaS, hardware, and networks.
- Managed a rotating list of customer accounts, ranging from enterprise to small business.
- Responsible for customer relationship management, new business development and contract negotiation.
- Assisted with project management to ensure timely project delivery and after sale billing inquiry support.
- Achieved sales goals and revenue growth targets by cultivating and securing new customer relationships.
- Communicated product quality and ROI through creating sales presentations.
Sales Support
SITA
Bohemia, NY
06.2018 - 01.2019
- Directly assisted the territory Director of Sales supporting their enterprise accounts and large opportunities.
- Collaborated often with virtual teams on complex proposals and project delivery afterwards.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
Digital Marketing Account Manager
ILoveKickboxing
Merrick, NY
07.2017 - 06.2018
- Managed social media digital marketing campaigns and advertising budgets across 50+ franchisee accounts
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Compiled, analyzed, and reported data to accounts with suggestions to optimize their individual marketing strategy.
Event Marketing Associate
Level Solar
Ronkonkoma, NY
06.2016 - 07.2017
- Direct B2C sales for residential solar panel implementation.
- Consistently overachieved monthly sales targets.
Education
Bachelor of Science - Marketing
01.2014 - 05.2016
Associate of Arts - Liberal Arts And General Studies
08.2011 - 01.2013
Skills
Business Development
Strategic Account Development
CRM Proficiency
Relationship Management
Project Management
SaaS & Enterprise Sales
Certifications Courses
- Digital Marketer: Completed 5 courses that covered paid traffic & email campaign building, sales funnel design, testing, strategy, and analytics for digital marketing campaigns. (2017)
- Shipley Associates: Shipley Capture Training, Shipley Federal Proposals Workshop. (2018)
- Negotiation Partners: Negotiation Training (2019), Advanced Negotiation Training (2020)
- Challenger: Commercial Teaching Workshop (2021)
- Vested: Orientation, The Five Rules - What's in it for We? (2023)
Timeline
Account Associate – Inside Sales Specialist - SITA
01.2023 - 01.2024
Account Associate - SITA
01.2019 - 01.2023
Sales Support - SITA
06.2018 - 01.2019
Digital Marketing Account Manager - ILoveKickboxing
07.2017 - 06.2018
Event Marketing Associate - Level Solar
06.2016 - 07.2017
The State University of New York At Plattsburgh - Bachelor of Science, Marketing
01.2014 - 05.2016
Suffolk County Community College - Associate of Arts, Liberal Arts And General Studies
08.2011 - 01.2013