Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Martus

Naugatuck,CT

Summary

Dedicated and detail-oriented Field Technician with 4 years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, On the fly problem solving.

Hard Working and flexible

Quick Learner

Eager to learn and work in a competitive environment

Good communication skills with customers

skilled with defusing and de-escalating customer grievances Seasoned Telecommunications professional adept at working with ribbon and loose tube cables. Operates equipment, uses hand and power tools and takes measurements. Excellent prioritization, time management and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Fiber Optic Splicer

Tilson Technology Management Inc.
07.2023 - Current
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Built splice cases to enclose exposed transmission lines.
  • Tested fiber optic cables and documented results.
  • Read blueprints and schematics to correctly place equipment.
  • Responded to service requests during and after business hours.
  • Skilled at working independently and collaboratively in a team environment.

Fiber Optic Splicer

Core Fiber Solutions
02.2023 - 05.2023
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Built splice cases to enclose exposed transmission lines.
  • Tested fiber optic cables and documented results.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Fiber Optic Splicer

Phoenix Communication INC
08.2022 - 02.2023
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Built splice cases to enclose exposed transmission lines.
  • Tested fiber optic cables and documented results.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Read blueprints and schematics to correctly place equipment.
  • Responded to service requests during and after business hours.

Splicer

CLS Utility Construction, LLC
01.2022 - 08.2022
  • Handled fusion splicing needs with pigtail splicing cassettes.
  • Worked on-site to install, splice and terminate Fiber cables.
  • Inspected completed work to identify faults and check conformance with specifications.
  • Maintained high productivity by keeping supplies organized.
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Built splice cases to enclose exposed transmission lines.
  • Tested fiber optic cables and documented results.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cable Technician

Charter Communications, Spectrum
01.2018 - 01.2022
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Answered normal and after-hours service calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Gas Station Attendant

Hine Brothers International
08.2012 - 01.2018
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Sold store items and vehicle services to customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained cleanliness, neatness and organization of all areas.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Responded to questions about local area and company services.

Education

Naugatuck Valley Community College
Waterbury, CT

High School Diploma -

Emmett O'Brien Technical High School
Ansonia, CT
06.2014

Skills

  • Conflict resolution techniques
  • High-energy attitude
  • Troubleshooting abilities
  • Performance Optimization Strategies
  • Environmental Conditions
  • Constructing Splice Cases
  • Reading Comprehension
  • Employee Performance
  • Fiber Testing
  • Production Standards
  • Maintaining Inventory
  • Effective Planning
  • Controlling Inventory
  • Critical Thinking Skills
  • Productivity Improvements
  • Active Learning
  • Customer Satisfaction
  • Multitasking Abilities
  • Complex Problem-Solving
  • Training Junior Team Members
  • Using Tools
  • Troubleshooting Techniques

Timeline

Fiber Optic Splicer

Tilson Technology Management Inc.
07.2023 - Current

Fiber Optic Splicer

Core Fiber Solutions
02.2023 - 05.2023

Fiber Optic Splicer

Phoenix Communication INC
08.2022 - 02.2023

Splicer

CLS Utility Construction, LLC
01.2022 - 08.2022

Cable Technician

Charter Communications, Spectrum
01.2018 - 01.2022

Gas Station Attendant

Hine Brothers International
08.2012 - 01.2018

Naugatuck Valley Community College

High School Diploma -

Emmett O'Brien Technical High School

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Tyler Martus