Tyler Masick
Cypress,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber And Lyft
01.2009 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Operations Manager
Masick Consulting Group, LLC
01.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
Store Manager
The Pipe King
07.2013 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
California Academy Of Mathematics And Science
Carson, CACulinary Arts
Cypress College
Cypress, CASkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Employee Motivation
- Client Relationships
- Health and safety compliance
- Onboarding and Orientation
Timeline
Store Manager
The Pipe King
07.2013 - 06.2015
Operations Manager
Masick Consulting Group, LLC
01.2013 - Current
Uber Driver
Uber And Lyft
01.2009 - Current
High School Diploma -
California Academy Of Mathematics And Science
Culinary Arts
Cypress College
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