Tyler Mason
Glencoe,OK
Summary
With a proven track record at Freedom Life, I excel in client acquisition and policy expertise, leveraging persuasive sales techniques to exceed targets. My background in HR and security showcases my adaptability and underwriting knowledge, ensuring comprehensive client service. Achieved a significant increase in customer satisfaction through innovative strategies and effective team leadership.
Overview
22
22
years of professional experience
Work History
Insurance Broker/Agent Services Representative
Freedom LIfe
03.2022 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Handled approximately 1,000+ outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
Contract Manger/HR Recruiter
Freedom Life
09.2021 - 03.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Sales Associate
Stillwater Powersports
01.2018 - 09.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Bouncer
Outlaws
07.2017 - 03.2018
- Ejected unruly patrons from premises.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Checked IDs and closely examined patrons' faces to verify age.
Teller
University & Community FCU
01.2017 - 11.2017
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Kitchen Manager
Buffalo Wild Wings
02.2011 - 10.2013
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Security Forces Member
USAF 7th SFS
09.2002 - 09.2009
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Education
Bachelor of Science - Economics
Oklahoma State University
Stillwater, OK05-2017
No Degree - Communications
Kent State University
Kent, OH05-2014
Skills
- Policy expertise
- Claims Handling
- Client acquisition expert
- Underwriting knowledge
Timeline
Insurance Broker/Agent Services Representative
Freedom LIfe
03.2022 - Current
Contract Manger/HR Recruiter
Freedom Life
09.2021 - 03.2022
Sales Associate
Stillwater Powersports
01.2018 - 09.2021
Bouncer
Outlaws
07.2017 - 03.2018
Teller
University & Community FCU
01.2017 - 11.2017
Kitchen Manager
Buffalo Wild Wings
02.2011 - 10.2013
Security Forces Member
USAF 7th SFS
09.2002 - 09.2009
Bachelor of Science - Economics
Oklahoma State University
No Degree - Communications
Kent State University
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