Tyler McKelvey

• Trains new/current employees on proper protocols and Communication Center standards
• Helps maintain and ensures crew schedule complies with Federal Aviation Regulations
• Serves as a liaison between the Communication Specialists and Operations Control Specialists

• Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluates employee performance, coaches and trains to improve weak areas. Has completed over 2,200 evaluations on Evaluagent
• Handles customer and crew complaints, resolves issues and adjusts policies to meet changing needs.
• Maintains compliance with company policies, objectives and communication goals.

• Received emergency and non-emergency calls and used critical thinking to break down problems, evaluate solutions, and make decisions
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed to crews, co-workers, and customers

• Responsible for safe flight following of aircraft and risk analysis of each flight
• Familiarization with FAA regulations to ensure safe and compliant operations

• Received Private, Instrument, and Commercial ratings
• President and Vice President's Honor Roll for the Fall 2014, Spring 2015, and Summer 2015 semester

Various supervisor roles and duties including:

• Departmental Tool Manager responsible for over 10,000 tools and 25 personnel
• Work Center Supervisor responsible for 20 personnel and the correct maintenance overhaul for the F404/F414 jet engines
• Divisional Quality Assurance Inspector responsible for 100% accountability of workplace tools at all times and assurance of correct engine build up before returning to service.

• Learned Taiwan's national language of Mandarin Chinese
• Volunteered in overseas locations and in various roles.
• Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.