Tyler McQuade
Quincy,MA
Summary
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
13
13
years of professional experience
Work History
Client Success Executive
Casey Insurer Services
03.2025 - Current
- Serve as the primary point of contact for commercial clients, ensuring strong communication, responsiveness, and long-term relationship health
- Guide clients through onboarding and ongoing engagement while proactively identifying operational challenges and aligning solutions to business needs
- Manage sensitive client conversations with professionalism and confidence, balancing expectations between customers, vendors, and internal stakeholders
- Drive retention through proactive follow-up, issue resolution, and consistent relationship management
- Collaborate cross-functionally to deliver a seamless customer experience and improve client satisfaction
Strategic Business Consultant (Mid-Market HCM)
Paychex
04.2023 - 12.2024
- Managed relationships with SMB and mid-market clients (500-2,000 employees), consistently exceeding quota through a combination of retention, expansion, and strategic account management
- Led onboarding and solution adoption conversations, helping customers maximize value from payroll, HR, and PEO solutions
- Conducted executive-level business reviews focused on ROI, operational efficiency, and long-term partnership growth
- Improved customer retention by proactively identifying risks, addressing client concerns, and coordinating solutions across internal teams
- Identified and executed upsell and cross-sell opportunities, driving increased account revenue and client lifetime value
- Worked closely with Operations, Finance, HR, and executive stakeholders to align solutions with business objectives
Senior Sales Executive
Globalization Partners (G-P)
08.2021 - 11.2022
- Managed complex client relationships for a rapidly growing SaaS organization focused on global workforce solutions
- Partnered with stakeholders across HR, Operations, Finance, and Legal to guide clients through implementation and expansion discussions
- Delivered tailored product demonstrations and solution consultations aligned to customer business goals
- Navigated complex customer expectations and multi-stakeholder environments to maintain trust and momentum throughout the customer lifecycle
Sales & Customer Operations
Wayfair
01.2013 - 12.2020
- Built and maintained strong customer relationships in a fast-paced, high-volume environment
- Recognized as a Presidents Club performer for consistently delivering strong customer outcomes and business performance
- Resolved customer issues with empathy, professionalism, and urgency while maintaining high customer satisfaction metrics
- Thrived in an environment requiring adaptability, communication, and proactive problem-solving
Education
Bachelor of Arts - Communications
Plymouth State University
Plymouth, NH05.2011
Skills
- Retention/renewals
- Expansion
- Onboarding/adoption
- Stakeholder management
- Balancing expectations
- Emotional intelligence
- Startup collaboration
- Customer ownership
Technology And Tools
- Salesforce
- Clari
- Outreach.io
- Zoom
- Slack
- Microsoft Office
- Google Workspace
Personal Information
Title: CUSTOMER SUCCESS MANAGER
Timeline
Client Success Executive
Casey Insurer Services
03.2025 - Current
Strategic Business Consultant (Mid-Market HCM)
Paychex
04.2023 - 12.2024
Senior Sales Executive
Globalization Partners (G-P)
08.2021 - 11.2022
Sales & Customer Operations
Wayfair
01.2013 - 12.2020
Bachelor of Arts - Communications
Plymouth State University